Under the direction of the Director of Student Accounts, manages the student receivable collections process, reporting of collection accounts to the State Debt Collection Agency and Internal Revenue Service 1098-T reporting. The primary objective is to collect past due student accounts to increase reenrollment and reduce overall accounts receivable. Coordinates the College’s recovery efforts of past due accounts and collection of all student accounts including sending past due follow-up inquiries, answering student and agency questions, and referring accounts to collection. Takes the lead in developing, implementing and maintaining procedures for the student collections process, year-end 1098-T IRS reporting, manage State Debt Collection Process, managing 1098-T adjustments, Tax Refund Interception process, coordinating the student bankruptcy, recommend and develop reports, screens and processes to provide seamless payment services to Student Accounts.

Responsible for developing implementing and monitoring the collections process. The coordination of these processes are the primary responsibility. Operates with strong professional judgement, accuracy, and decision making with minimal supervision.

This position will have direct daily contact with a broad range of customer’s including students, staff, and external agencies.

• Analyze accounts to be submitted for account placements and reconcile accounts based on monthly agency reports.
• Performs accounting transactions of applying student and agency payments, reallocation of funds, and corrections on accounts in accordance with GAAP, Federal Financial Aid regulations.
• Work collaboratively with external auditors on year end reporting and bad debt analysis.
• Perform all collection activities with the primary focus being the collection of debt owed by students and former students.
• Develop and implement a streamlined collections process to accurately report accounts to State Debt Collection agency.
• Independently make professional decisions when performing account audits and adjustments.
• Manage and track bad debt annually and quarterly and provide bad debt projections and analysis.
• Interpret federal, state, and other agency regulations, policies and procedures such as bankruptcy, collections, and State Debt Collections.
• Coordinate the annual reporting, processing, and distribution of 1098-T statements for the College.
• Independently triage complex student inquiries/issues based on a deep understanding of all Student Account Services functions as well as cross-divisional student service functions (including, Financial Aid, Registrar, Admissions etc.) that impact the customer services we provide.
• Recommend and develop process improvements with systems, departments or students.
• Communicate and perform duties in a manner that provides excellent customer service and is responsive to customer needs.
• Investigate and resolve student account discrepancies within Colleague and external agencies including but not limited to State Debt Collection Agency, Internal Revenue service, and auditors.
• Research complex past due student account concerns and provide detailed information to students along with next steps for balance resolution.
• Advise and make recommendations to students related to Student Financial matters. Connect students with staff and resources.
• Develop and maintain communications to students using communication management.
• Assists accountants with account resolution, running reports to verify account information, running student ledger cards, and reporting.
• Develop and maintain an understanding of the Sponsorship, billing, payment plan, payment, cash receipts processes and other student financial items impacting a student financial record.
• Accumulates and records financial data to transfer to journal entries in subsidiary ledgers.
• Other departmental related duties as assigned.

Required Education/Experience:

• Bachelor’s Degree in Accounting, Finance or Business with four (4) years of experience performing student receivable management and collections.

• Cultivates innovation
• Optimizes work processes
• Ensures accountability
• Collaborates
• Interpersonal savvy
• Communicates effectively
• Instills trust
• Customer focus
• Action oriented
• Values differences
• Self-development
• Compassion

• Intermediate knowledge of audit and accounting principles and procedures.
• Intermediate knowledge of the procedures used in maintaining ledger accounts.
• Ability to work collaboratively in a team environment.
• Strong communication skills.
• Advanced ability to take initiative
• Demonstrated ability to use technology to increase customer service and support the student experience.
• Demonstrated ability to analyze data.
• Proficiency in the use of computers and software specific to position, including spreadsheets, Word and the Internet.
• Ability to plan, organize, prioritize and execute tasks in a proactive environment.
• Ability to communicate effectively through both oral and written means.
• Ability to work independently with effective judgment and decision making.
• Ability to communicate effectively with students, staff, clients and the general public through both oral and written means.
• Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment.
• Effective collection techniques.
• Effective time and task management abilities.

• MATC offers a choice between two medical insurance plans. See below for plan types:
  • Low Deductible PPO
  • High Deductible PPO
• Upon selection, the coverage begins the first of the month following start date.
• MATC contributes a generous percentage towards medical insurance premium.
• Both medical plans include prescription drug coverage at no additional cost to employees.
• Employees are offered an option to enroll in a Health Care Flexible Spending Account (FSA) with the selection of the Low Deductible PPO plan.
• Employees are offered an option to enroll in a Health Savings Account (HSA) with the selection of the High Deductible PPO plan with employer contributions.

• MATC offers a group dental plan through Delta Dental.
• Upon selection, the dental insurance plan coverage begins the first of the month following start date.
• Annual maximum per covered person is $2,500; plan covers preventive, routine, restoration, and has an orthodontic benefit for dependents up to age 19.

• MATC offers a group vision plan through Superior Vision..Upon selection, the vision insurance plan coverage begins the first of the month following start date.
• Plan covers eye exam, frames, lenses and contact lenses.

• MATC offers group term life insurance benefits through Madison National Life Insurance Company effective the first of the month of start date and is fully paid for by the College. The amount of insurance is based upon the employee’s annual earnings rounded to the higher $1,000.00. The benefit is doubled in the event of accidental death.
• Supplemental Life Insurance is also available at group rates for employees, spouses, and dependents to purchase.

• MATC offers long-term disability insurance through Madison National Life Company after 30 days of employment and is fully paid for by the College. Benefits provided are equal to 66 2/3% of base monthly earnings.

• MATC offers two types of Flexible Spending Accounts (FSA):
• Health Care FSA
• Dependent Care FSA
• This type of benefit allows employees to set aside pre-tax dollars per calendar year for a variety of medical, dental, and vision expenses (for a Health Care FSA) and for day care expenses for children under 13 or family members that are dependent on you for more than half their support (for a Dependent Care FSA) up to a maximum amount.

• Regular full-time employees of MATC who are hired for greater than 12 months become members of the Wisconsin Retirement System (WRS)’s pension system as of day one of employment. The College pays the full cost of the employer contribution, and the employee pays the full part of the employee contribution. There is a five year vesting period requirement in order to qualify for any employer contributions made on the employee's behalf. Contribution rates are subject to change annually as set by the State.
• In addition to the WRS pension account, employees may enroll in other optional retirement savings plan such as a 403(b) account or a 457 account on a pre-tax or post-tax basis.

• MATC offers employees a generous sick leave plan per year.
• Each employee may accumulate up to 165 days of full sick leave with an unlimited accumulation of half pay sick leave.

• MATC offers a vacation policy to employees for the purpose of rest and relaxation.
• Vacation is earned at a generous rate each year of employment. (Not available for Instructors)

• MATC offers 12 paid holidays for non-Faculty positions and 7 paid holidays for Faculty positions.
• MATC provides two flexible (floating) holidays per employee per year. (Not available for Instructors).

• Employees are eligible for tuition reimbursement and waiver after completing probationary period.
• Amount allowed per fiscal year is 18 credits at MATC or $1,400 at other accredited institutions.