Lake Hopatcong Cruises is seeking hardworking individuals to join their team!

Crew Members are the front line of selling products, making suggestions, and enhancing the customer experience. A Crew Member is the person who has the most interaction with customers. This interaction is essential in assuring a positive experience for customers. Quick, accurate, and organized service is important. Clear communication with customers, colleagues, and management also is key to solving/avoiding problems and ensuring excellent service.

Reports To: Assistant Manager, General Manager, COO, Owner

General Job Description:

Each Crew Member works together to manage the entire boat dining room. As part of their job, a Crew Member must:

• Arrive to work on time, in clean uniform and ready to work
• Check your schedule weekly to see if there are any changes
• Keep availability up to date
• Must be available to work on weekends
• Must be available to work holidays
• Must be 18 years of age or older
• Make sure tables are set properly, clean, and ready for customers
• Check cruise manifest for any accommodations, allergies, table setups, etc.
• Thoroughly understand menu items, specials, bar offerings, and some Lake Hopatcong history
• Take and deliver drink orders in a timely fashion
• Master handheld ordering device and must use them
• Clear tables of any evidence of consumption
• Stock station with enough service items for an entire cruise
• Exude confidence in the products, procedures, and corporate policies of Lake Hopatcong Cruises.
• Accept guest payment and deliver in a timely fashion to bartender
• Make specific drink recommendations and answer questions regarding beverages
• Maintain cleanliness in all areas of the galley, bathrooms, dining room, and upper deck
• Maintain buffet and serve guests food
• Take dirty dishes off the boat and to restaurant to be cleaned
• Restock and replenish boat inventory and supplies
• Develop an efficient work pace that keeps the guests satisfied at all times
• Pick-up and load food onto Miss Lotta before each cruise
• Perform opening and closing checklist duties
• Report all low stock, equipment problems, and maintenance issues to management
• Notify management anytime a guest is not 100% satisfied with their experience
• Properly ID someone if underage or believed to be underage
• Must attend all safety classes (CPR, First Aid, AED, Safety drills)
• Fully up to date with company details, policies, cruise descriptions, prices & schedule
• Drive the Gator or Golf Cart safely and correctly.
• New employees must work 2 training shifts