The Center for Women and Families – Crisis Response Advocate

Together, disrupting the cycle of intimate partner and sexual violence is our mission. Do you want to join us in making a difference in the lives of people surviving power-based violence? The Center for Women and Families is looking for warm, caring, and empathetic individuals driven by a desire to help others! The Crisis Response Advocate helps to move toward our vision of thriving survivors in safe communities!

The Crisis Response Advocate (CRA) is responsible for providing direct service to clients in a 24/7 call center environment. The CRA is the first impression many clients and community members experience with The Center.

The Center for Women and Families provides free services to people of all identities who have experienced intimate partner violence and sexual assault. We help our clients and their dependent children become survivors through trauma-informed advocacy. Our goal is to mitigate the impact of their trauma by reducing their risk factors and building their resiliency. We serve anyone in Jefferson, Bullitt, Spencer, Shelby, Oldham, Henry, and Trimble counties in Kentucky and Floyd and Clark counties in Indiana.

This position is scheduled for Sunday - Thursday, 8am - 4:30pm

Our Amazing Benefits!

• Six weeks of annual combined (PTO) plan that starts accumulating on your first day

• Medical, dental and vision insurance

• Accident and critical illness insurance

• Flexible savings accounts for health and dependent care

• Short-term Disability Insurance

• Long-term disability insurance

• Group life insurance: The Center pays the premium

• Voluntary life insurance

• Employee assistance program

• 401(k) with company matching 2% after 1 year

Duties and Responsibilities

• Document prompt and timely interactions with clients and other relevant activities to support continuous improvement and examine program goals and outcomes.

• Provide crisis intervention, safety planning, counseling, advocacy, information, referrals and supportive services to clients.

• Engage as an active contributor to Call Center and Centerwide initiatives.

Qualifications

• Bachelor’s degree or a minimum of 3 years of experience in a related field.

• Must have a valid driver's license and maintain a driving record that meets CWF automobile insurance requirements.

• Fluency in languages other than English are a plus.

• Developed sense of empathy.

• Self-starter.

• Organizational skills.

The Center requires the basic round of COVID vaccinations and highly recommends boosters. The Center also requires all employees to wear a mask and maintain a distance of 6 feet while working.

Learn more about us from our social media links:

Facebook: https://www.facebook.com/thecenteronline/

LinkedIn: https://www.linkedin.com/company/the-center-for-women-and-families/jobs/

We value diversity and inclusion as a key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for helping others. For us, diversity not only includes race and gender identity, but also age, disability status, veteran status, gender expression, sexual orientation, religion, and many other parts of one’s identity. We support an inclusive workplace where staff succeed based on personal merit, qualifications, experience, ability, and job performance.