CSR - Email Customer Service Representative (no weekends) Job at Circle and Square
THIS IS NOT A REMOTE POSITION AND IS ONLY PART-TIME (10-20 hrs a week). The current shift opening is MTWTF 8-1 with an optional 8-5 day Tue available.
About us
Circle and Square decor is a family owned and operated small business. We create personalized home and wedding decor pieces for customers around the world, while making the world we all live in a better place. Each customer order has a purpose - we donate a portion of order proceeds to a different charity every month. Here at Circle & Square decor, we believe everyone and everything has a purpose and opportunity to do good in the world...whether that's crafting a piece that helps a house feel more like home or giving a helping hand to charities that make our earth a better home for others.
https://www.instagram.com/circleandsquare.decor/
For Immediate Hire, Year-Round Position Only (not just a school semester position.) We're growing again and need a new team member! We're looking for a fast-paced individual who loves knowing they make a difference in the place they work and loves small businesses. An individual looking to grow with a business! At Circle & Square Decor, we create custom family calendars & other decor.
This isn't a customer-facing position nor an over-the-phone position - we're an online only business :) We need a hard working, dedicated person who is excited to work along side us.
Saturday hours are available during our busy seasons (Fall/Winter).
Snacks and stocked lunchroom is provided every day. Opportunity to go full-time in the future as we continue to grow, as well as leadership opportunities.
You'll be a good fit for our Team if:
- You're a computer savvy person (savvy as in, good at figuring out how to navigate a website well and good at figuring out/catching on to learning new programs)
- Quick Keyboard Typer
- Detail Oriented
- Good at asking questions when instructions/specifications are not clear.
- Looking for a year-round position
Main Responsibilities
- Occasionally quality check the designs and verify they were correctly done.
- Help take care of our customers via email by providing excellent quality and fast service. Duties include: answering product questions, and helping someone with their custom project (custom work is our specialty).
- Communicate with warehouse team on late orders or customer changes to existing orders.
- Commit to a shift and arrive on time.
Additional Responsibilities
- Flexible to do other tasks if needed to keep everything running smooth. We're all a team and help each other out in getting things done! Whether that be helping organize supplies, create shipping labels, fulfill physical orders, etc.
Position Qualifications
- Hard worker and flexibility in roles (we are still a growing startup business, so sometimes we'll need to work as a team to assemble products instead of design or answer emails, etc)
- Must be able to read and comprehend English instructions on orders.
- Must be able to communicate and work well with team.
- Must have a natural inclination with using computers.
- Must have great attention to detail, even with repetitive processes.
- Must be able to follow instructions, both written and verbal.
- Must be able to work under deadlines and quotas.
- Pay is DOE. Experience is preferred but not required!
Job Type: Part-time
Pay: $14.00 - $20.00 per hour
Benefits:
- Flexible schedule
Shift:
- Morning shift
- No nights
Weekly day range:
- Monday to Friday
Work setting:
- In-person
COVID-19 considerations:
Since we are a small startup there are usually only 2 to 3 of our team there at once in the design/support team area. Our physical order fulfillment team is in another room.
Ability to commute/relocate:
- Spanish Fork, UT 84660: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What motivates you other than a paycheck and what interests you most in working for Circle and Square decor?
- What schedule restrictions do you have? What is your preferred minimum and maximum amount of hours you can work per week?
Experience:
- Email or Chat Customer Service: 1 year (Preferred)
Work Location: One location
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