Customer Care Analyst I - Life Operations Job at Mutual of Omaha
Location: Various Locations
Work Type: Full Time Regular
Job No: 502124
Categories: Customer Service
Application Closes: Open Until Filled
WHO WE'RE LOOKING FOR:
At Mutual of Omaha, we value our employees as much as our customers. No two customers, problems, or resolution journeys are the same. Sometimes you won’t know the right answer, but we’re looking for someone who is always up for the challenge.
Our Customer Care Analysts are the kind of people who enjoy staying busy and are up to the challenge of back to back calls. They enjoy solving problems and take charge in situations where others feel lost. If you are a multi-tasking master and enjoy digging in and doing research, then we bet you have the right stuff!
We’re looking for people best described as…
- A flexible communicator with the ability to listen and pivot based on customer requests
- A proactive, solution-oriented decision maker
- A planner, multi-tasker and expert problem solver
- Outspoken, with a “can-do” attitude and infectious positivity
- Ability to quickly pick up and navigate multiple software systems
- A customer service pro… insurance or financial services knowledge is an added bonus!
We recognize that people come with diverse experience and talent beyond just the requirements of the job. Diversity of experience and skills combined with passion is a key to innovation and excellence. If your experience is relevant to what you see listed, please consider applying – we’d love to hear from you!
WHAT YOU'LL NEED:
We are committed to optimizing and supporting a full range of work options: fully remote, hybrid, and in-person. If you live in the Omaha area, our Home Office is open; you’re welcome to check out a workspace anytime!
- This role will onboard, train and work remotely from home (unless you choose to work onsite in the Home Office)
- Training will begin 4/13/2023. Training hours are Monday-Friday from 8:00-4:30 pm CST.
- Hours after training are Monday-Thursday from 9:00am-5:30pm CST and Friday’s from 8:30am-5:00pm CST
- All employees must have access to a dedicated workspace and high-speed internet, 150MBPS (if working remotely)
OUR INVESTMENT IN YOU:
Don’t worry – you don’t have to be an expert to become one! So long as you bring your passion for people and problem solving, we’ll invest in you to take care of the rest. We’ll provide fun, thorough and paid training that will teach you everything you need to know to feel confident handling customer issues with a team of support by your side.
As a CCA, you are the face of our company, and at Mutual of Omaha we believe it’s important to ask for our reps’ input on anything from customer solutions to workspace design.
Join our team to enjoy:
- A competitive starting wage of $19 per hour
- Recognition and rewards for high-performance and development
- Internal career pathing, individual mentorship, networking and events
- Daytime shift availability
- Medical, dental, and vision insurance for full time employees
- 401(k) plan with 6% employer match with additional 2% employer contribution, vacation accrual, and paid holidays
- PLUS many more amenities and benefit perks!
- A dynamic work environment that keeps you thinking!
- Plus did you know we’ve been recognized as a certified Great Place to Work®?!
MUTUAL OF OMAHA:
Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.
From day one, you’ll have the tools to be your best self at work. Here you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.
Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.
We are committed to optimizing flexible work. We support a full range of work approaches: fully remote, hybrid and in-person. Many of our roles are remote. Employees in remote roles may occasionally travel to a Mutual of Omaha office or elsewhere for required meetings or team-building events. Remote employees who are assigned a Mutual of Omaha office location can work on-site on a voluntary basis, subject to local and company COVID-19 guidelines.
Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.
For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.
Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
Circa
Help: 800-365-1405
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