**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**

Title: Customer Operations Support

Location: O'Fallon, Missouri 63368 (On-site)

Contract Duration: 24 Months

Local Candidate only, must be on-site minimum of two days per week. On-site may need to be more initially for training purposes.

Purpose of team

- Customer Operations Services (COS) acts as a single point of contacts for our external customers and internal business partners

- COS Completes analysis of wide variety of customer business and technical inquiries, providing end-to-end ownership and communication of the outcomes

Purpose of job

- Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution

- Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS)

Specifics

- Regional Customer Operational Support responsibilities

- Regional Customer Support; Basic to Intermediate understanding of Core Products

- The position will be part of a global team providing fantastic Customer Support

Role

- Liaise with regional and country teams to understand the dynamics of the market and potential service and efforts needed to support operational inquiries

- Provide world class support leveraging our Shared Service support model while integrating new procedures across a regional and global network

- Communicate frequently and clearly with different products and understand future enhancements

- Create documentation materials to be leveraged in a re-useable scalable way so that the product line can be supported on a global level with minimal effort

Essential Skills

- Previous customer support skills required

- Broad knowledge of technical operations in the field of finance or information technology

- Advanced interpersonal and team oriented skills

- Advanced written and verbal communications skills

- Intermediate to advanced computer skills

- Ability to adapt personal work style to accommodate an ever changing, diverse and global environment

- Ability to organize and prioritize multiple tasks simultaneously based on current business needs

Specific Skills needed

- Must have a good understanding of Core Products

- Must be familiar with Card Payment Industries

- You should be able to display superior Customer Service

- Must have financial acumen and understanding of the four party process model

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

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Job Types: Full-time, Contract

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• O'Fallon, MO 63368: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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