Customer Retention Manager Job at Inver Grove Honda
Inver Grove Honda Minneapolis-Saint Paul, MN
Inver Grove Honda is a family-owned and operated dealership serving the Twin Cities and surrounding communities. We take great pride in maintaining a healthy, safe, and fun working environment where our employees are every bit as important as our customers.
We have an immediate opening for a strong individual to help develop and grow a new department for our service BDC. The Customer Retention Manager will have previous automotive sales experience and extensive customer service skills. Used Car, F&I management or BDC experience would be a bonus.
Responsibilities:
· Use existing software to recognize potential clients
· Analyze incoming service appointment schedules and identify vehicles with resale potential
· Confirm service appointments and initiate vehicle acquisition conversation.
· Use mobile technology to provide information and communicate with client
· Record daily activities and follow up with previous contacts
Qualifications:
· At least one year of experience in automotive sales, management, or BDC
· A proven track record of exceptional customer service
· The ability to stay focused and work without direct supervision
· Have excellent organization and communication skills
The ideal candidate would have prior automotive retail sales or management experience. They will possess a strong work ethic with the ability to maintain focus on daily tasks. Have above-average technical abilities using multiple software platforms across multiple devices.
Interested applicants must be eligible to work in the USA and pass a pre-employment background check. A valid driver’s license is required.
Inver Grove Honda offers a competitive compensation package including a 401k, health insurance, life insurance, and much more.
Applicants should apply through this posting only, no phone calls please.
Work Remotely
- No
Job Type: Full-time
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
- Sales management: 1 year (Preferred)
Work Location: In person
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