Job Summary:

• Performs a variety of duties in connection with NEX internal and external customer services operations.

• Works as part of a sales team to provide service that anticipates and exceeds customer expectations.

Duties and Responsibilities:

• Greets and provides specialized services to customers.

• Performs transactions quickly efficiently and professionally.

• Provides the following representative services –

o Provides layaway services.

o Explains layaway policies and requirements.

o Provides refunds merchandise exchanges and price adjustments in accordance with NEX policy.

o Takes and places customer special orders as required. Computes cost and takes required deposit.

o Places orders promptly and follows up regularly with applicable Buyer Vendor.

o Advises customer of delivery and updates status of order as necessary.

o Monitors status of rain checks issued to customers.

o Tracks orders and delivery.

o Advises customers of receipt of merchandise and arranges for pickup delivery.

o Adjusts selling price and computes necessary accounting documentation.

o Assists customers in opening NEXCARD accounts.

o Provides applications and basic program information.

o Assists customers with questions regarding their accounts such as available balances credit limits etc.

o Accepts NEXCARD payments.

o Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc.

o Is empowered and responsible for resolving customer problems and complaints consistently tactfully and intelligently ensuring customer satisfaction as the end result.

o Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter.

o Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress codes uniform standards and assisting supporting sales team members to the maximum extent possible.

o Communicates information to customers knowledgeably and legibly.

o Follows up on commitments and handles all details necessary to successfully complete the sales encounter.

o Thanks customers for their patronage.

o Reviews stock assortments and communicates regularly with supervisor store manager etc. regarding additions deletions customer preferences needs and problems etc.

o Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of store department sales goals etc.

o As required performs cash register transactions.

o Performs all types of cash register transactions cash charge check layaway gift certificate etc. in an accurate and procedurally correct manner.

o Shops the competition to become familiar with commercial sector retail store sales events policies best practices etc.

o Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping engraving delivery gift certificates etc.

o Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft.

o Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely.

o Assists in training new associates in store programs and policies as assigned.

o Performs other related duties as assigned