Customer Service Representativ Job at Newton-Wellesley Hospital(NWH)
Customer Service Representativ
- (3225803)
Coordinates and maintains daily schedule for patient appointments.
o Maintains confidentiality at all times.
o Facilitates patient, physician, and staff problems/complaints by phone, and in person in cooperation with the staff, Technical Specialist, and Managers.
o Retrieves film folders and reports as needed for patient exams and dictations.
o Screens incoming calls and relays messages and/or information appropriately.
o Provides and/or coordinates administrative support for special projects as assigned by the Technical Specialists/Managers.
o Prepares and processes forms and requisitions, as assigned.
o Utilizes all Radiology IT systems as it relates to their specific modality to support departmental operations.
o Maintains and stocks inventory of departmental supplies and makes recommendations regarding needs.
o Adheres to established hospital/departmental/unit policies, procedures, objectives, quality assurance, safety, environmental and infection control.
- Facilitates add-on patient scheduling.
- Assists technologist with room “turnover”; cleans rooms, empties laundry, etc. as needed.
- Performs other duties as assigned.
- High school diploma or equivalent education.
Newton-Wellesley Hospital will provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender age, national origin, disability, marital status, genetic information, veteran or active military status, gender identity or expression, or sexual orientation.
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