Customer Service Representative Job at Appalachian Regional Healthcare System
Appalachian Regional Healthcare System Boone, NC 28607
$15.00 - $21.75 an hour
Position Summary
The Customer Service Representative is responsible for addressing customer needs and insuring they have a positive experience. Applicants should exhibit active listening skills, empathy, problem-solving and communication skills. The Customer Service Representative is responsible for supporting all aspects of the Revenue Cycle billing and collections process. Responsible for the billing and collection of accounts receivable outstanding balances. Understanding of insurance benefits, insurance verification, and billing patient's insurance timely following all payor policies/guidelines.
The Customer Service Representative’s decisions and actions with patients and families are determined in an ethical manner practicing compassion and respect for the inherent dignity, worth and unique attributes of each person. Effectively communicates with patients/families, visitors, colleagues, physicians, leadership, and volunteers. The Customer Service Representative follows and adheres to ARHS policies and procedures, regulatory requirements, and standards of behavior.
The Customer Service Representative demonstrates the ARHS Mission, Vision, and Values in action and approaches work in a way that reflects a bias for action, efficiency, and personal accountability. The Customer Service Representative demonstrates professional conduct, effective communication, and effective delegation of tasks. Effectively and professionally manages working relationships with coworkers, physicians, and all ARHS team members in a way that promotes a healthy work environment. Performs duties under general supervision. Always assists coworkers, patients, families, and visitors regardless of the patient assignment, so long as the assistance is in-line with their scope of practice and license.
Compensation is competitive and commensurate with education and experience. Hiring compensation ranges from $15.00 - $21.75 / hourly. This is a non-exempt position that is benefits eligible after a 60-day waiting period.
Minimum Education
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High School Diploma or GED required
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Associate Degree in Finance, Business or related field is preferred
Experience
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2 years of recent work experience interpreting payer contracts, professional and/or hospital reimbursement and billing compliance, developing and maintaining third-party payer relationships required
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1 year of prior experience in a similar role with a similar scope is preferred
Knowledge, Skills and Abilities
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Ability to communicate courteously and effectively with the public, patients, family, staff, and physician and acts within the chain of command, utilizing positive verbal and non-verbal skills
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Knowledge of medical terminology, ICD-10, and CPT/HCPCS coding systems
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Knowledge of the continuum of care provided in the organization.
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Ability to demonstrate exceptional customer service to patients, family, staff, and physicians
Physical Demands
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Lifts, positions, pushes, pulls, and/or transfers up to and greater than 20 pounds
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Manual dexterity and mobility
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Prolonged, extensive or considerable sitting/standing/walking
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Bending, squatting, twisting, and turning
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Near acuity: ability to see clearly at 20 inches or less
Working Conditions
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Infrequently exposed to hazards from electrical/mechanical/power equipment, odorous chemicals and specimens, and unpleasant elements (accident, injury, slippery surfaces, uneven surfaces), etc.
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May be subject to irregular hours (days, evenings, nights, weekends, holidays) and emergencies
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Continuous sitting, standing and walking long periods = to or greater than > 8 hours per shift
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Speaking, reading, and writing, expanded > 8 hours per day
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Exposed to vibration and cramped spaces
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Infrequently lifts, carries, pushes, and/or pulls > 20 lbs.
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Infrequently per hour: bends, squats, kneels, twists, turns, and reaches
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Frequently per minute: hand, finger, and wrist repetition and moderate dexterity
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Frequently per hour: exposed to soft voices > 3 feet away
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Frequently per hour: exposed to close eye work
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Infrequently may be exposed to ionizing/nonionizing radiation exposure, including x-ray and microwave
About Appalachian Regional Healthcare System
Appalachian Regional Healthcare System (ARHS) is the leading healthcare system in the High Country of North Carolina. Committed to building a healthier community and simply Making Life Better, ARHS offers access to three hospitals, thirteen medical offices and twenty-two outpatient services. ARHS strives to continuously provide all members of the community with access to the best possible medical treatment, illness prevention, research, and wellness education. Visit apprhs.org for more information.
About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org
Appalachian Regional Healthcare System is committed to equal employment opportunities to employees and applicants for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws. Discrimination and harassment of any type is prohibited. Employment at Appalachian Regional Healthcare System is contingent upon successful completion of a background and urine drug screen.
Want to know more? Contact Us!
recruitment@apprhs.org
Location: Appalachian Regional Healthcare System · Patient Financial Services
Schedule: Full-time, Days, 8:30am - 5:00pm
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