Customer Service Representative Job at Buck Company LLC
Buck Foundry is looking for a Customer Service Representative to join our team in Quarryville, PA! The Customer Service Representative will provide superior customer service to both external and internal customers. Responsibilities include entering orders, resolving product or service issues, and following up with customers to ensure their needs were satisfied. Previous customer service or administrative experience with strong organizational skills preferred. Associate's or Bachelor's degree preferred. This is a great opportunity to join a global manufacturer committed to employee training and development plus excellent benefits.
At Buck, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.
RESPONSIBILITIES:
- Providing support to both internal and external customers
- Responding to email and phone inquiries
- Assist with special projects as needed
COMPETENCIES:
- Excellent customer service skills and positive attitude
- Ability to communicate effectively; must be a good listener
- Must be familiar with Odyssey software
- Ability to remain calm under pressure, but have a sense of urgency
- Ability to resolve customer inquiries efficiently and prioritize requests
- Strong ability to handle challenges and multitask
- Strong attention to detail
- Ability to work in a fast-paced environment
- Strong computer skills; Microsoft Office and various software programs
Experience
Preferred- 2 - 3 years: Customer Service/ Administrative Experience
Education
Required- Associates or better
- Bachelors or better
Behaviors
Preferred- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
Motivations
Preferred- Goal Completion: Inspired to perform well by the completion of tasks
- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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