• Delivers exceptional and timely customer service to our consumers via phone and email regarding product, sales orders, and warranty/repair questions
• Data entry of sales orders, audits all orders for accuracy in style number, quantity, pricing, etc. Corrects errors as required based on current inventory. Establishes shipping priorities and communicates costs and methods, while ensuring shipments are expedited and tracked, as needed.
• Coordinates information as needed with Sales, Product Development, and the Distribution Centers.
• Works closely with the inventory team and the parts warehouse to communicate proper needs of warranty parts.
• Handles all aspects of Return Authorizations for consumers.
• Maintains proper files and records for all Consumer service activities.
• Manages daily emails in an accurate and efficient manner.
• Works on projects that enhance and/or streamline processes.
• Writes standard documentation using an established format.

• Minimum of 2 years of Customer Service experience. Preferably in consumer products, retail or dealer-based environment. Sales experience preferred.
• Excellent interpersonal and communication skills with a patient and friendly demeanor.
• Must be a team player and have the ability and desire to earn the respect of team members through actions and contributions.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Personal knowledge/experience in outdoor leisure consumer products is a huge plus.

Exxel Outdoors offers 3 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse and family, critical illness, short-term disability, and pet Insurance. Additionally, we offer an open work environment with a workout facility for employee use, telephone booths for privacy, and an expansive employee breakroom with an awesome view of the Flatirons. All employees receive 60% off MRSP on all our company websites, in addition to discount programs from many outdoor industry companies through Pro-Deals. Each year every employee receives a $200 allowance to buy any company product, plus you still can get the discount on any items purchased. In our corporate office, employees can bring dogs to work 2 days a week, and after 90 days have option for one work from home day, 4 10-hour days, or 9 9-hour days dependent on role in the organization. Exxel offers a minimum of 80.0 hours vacation, and 7 days sick to all Full-time employees, prorated for Part-time employees, and when during the year an employee begins with the company. We offer a 401k program through Fidelity, and the company matches 50 cents on the dollar for the first 4%. Exxel invests in their employees by offering this benefit selection to all employees in our Colorado market!

Salary range for the Customer Service Representative position is $17.50-$18.00 hourly based on education and prior experience.