Job Summary:

Performs diversified duties to provide best possible service to the industrial market customer base with the purpose of driving sales growth and optimizing customer experience.

Essential Functions:

• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our customers.
• Maintain customer satisfaction ratings based on explicit criteria implemented by the company.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
• Analyze and communicate lead times and customer order status.
• Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
• Input data into the company computer platform.
• Assist in creating ways for delivering excellent customer service to irate or problematic customers.
• Other duties as assigned.

Secondary Duties:

• Data Entry

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Qualifications: Strong organization and time management skills.

Ability to work in a fast pace environment and handle multiple requests simultaneously

Education: High School Diploma or equivalent (GED) required. Post high school education is preferred

Experience: Customer service, sales, training or member retention preferred

Skills: Ability to quickly learn program and product knowledge

Knowledge of products, manufacturing processes and products

Intermediate Computer literacy utilizing Microsoft Word, Excel, PowerPoint and Outlook

Special Requirements:

Polished phone demeanor, tone and etiquette is required

Excellent verbal and written communication skills

Ability to build relationships with clients, consumers and coworkers

Good diplomatic skills and tact during stressful situations

Strong desire and passion to help people.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• How many years of experience in Customer Service do you have?

Education:

• High school or equivalent (Required)

Experience:

• Manufacturing: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person

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