We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Customer Service Representative joining our team to support General Services Administration (GSA) activities in Natchitoches, LA.

At GDIT, people are our differentiator. As a Customer Support Representative supporting the General Services Administration, you will be trusted to serve as the first point of contact for IAE customer seeking assistance with a wide range of requests such as service requests, general information, referrals, emergency requests, complaints, or public comments.

In this role, a typical day will include:

• Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
• Placing outbound customer service or customer satisfaction calls, as required by client
• Completing call guides; and gathering and verifying required information
• Adhering to established levels of service
• Adhering to contact center scheduling, ensuring telephone coverage during contact center hours of operation (Monday - Friday, 8 am - 8 pm EST) (start and end times may vary based on business need)

REQUIRED QUALIFICATIONS:

• High school diploma or G.E.D.
• Zero or more years of relevant customer service and/or contact center experience
• Ability and willingness to work remotely in a quiet work environment free from distractions
• Ability and willingness to work onsite a minimum of 2 days per month (Hybrid)
• Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth
• Louisiana residency within a 60 mile radius of our Natchitoches facility
• US citizenship and ability and willingness to obtain a US Public Trust designation

WHAT GDIT CAN OFFER YOU:

• Competitive Pay plus benefits
• An internal mobility team committed to helping you reach your career goals
• A hybrid work environment with opportunities to work from the comfort of your own home

GDIT CAREERS

Opportunity Owned

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

Applying for a career in GDIT’s Engagement Center is as easy as 1…2…3. To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.

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