Job description

Job Description Summary

The Customer Service Representative will assist Premier’s customers with answering questions about HR documents, Vendor applications, payroll questions, and/or questions pertaining to time sheets/claims via the phone and/or email.

Hours from 8:00 a.m. - 4:30 p.m hours are subject to change based on business needs.

Essential Job Functions/Responsibilities

• Read, prioritize, and summarize all correspondence including mail, email, and phone calls
• Use available resources efficiently to assess the customer’s issue and recommend valid solutions
• Escalate unresolved issues to the appropriate team member and/or supervisor.
• Record details of each customer interaction and any actions taken on the Communications log and/or in FMS.
• Follow up on any customer issues requiring additional research
• Maintain adequate knowledge of all internal software and systems
• Transcribe information into the required electronic format
• Adheres to Premier’s internal policies and procedures, all Federal and State laws/regulations.
• Understands and adheres to Premier’s best practices and business ethics standards.
• Demonstrates professional behavior and serves as a role model to the staff at all times.
• Abides by Premier’s Core Values on a daily basis.
• Performs other duties as assigned or needed.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Position Qualifications

• Excellent communication skills via telephone, email, and in-person.
• Excellent interpersonal skills; self-driven, motivated and results oriented.
• Ability to effectively communicate with all levels within the organization.
• Strong analytical and judgment skills
• Proficient in Microsoft Office programs and Gmail.
• High degree of professionalism and confidentiality regarding all aspects of the position and its responsibilities
• Ability to juggle and prioritize multiple, often competing, priorities in a fast-paced environment;
• Client-first mentality with the ability to interact with internal and external clients at all levels
• Call Center Experience

Job Type: Full-time

Salary: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Parental leave

Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Call Center: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Fond du Lac, WI 54935: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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