Customer Service Representative Job at Mystic Lake Casino Hotel at Mall of America
Mystic Lake Casino Hotel at Mall of America Bloomington, MN 55425
Job Summary:
Provides superior guest service to all guests, both in person and over the phone. Provides guest services that coordinate all aspects of a guests visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, reservations, trip itineraries, etc. Responsible for sale of gift cards and event tickets via Ticketmaster. Promotes all promotional activities scheduled at the casino and answers any questions, as needed. Uses computer systems and telecommunications equipment to take/confirm hotel reservations. Applies high guest service standards.
Job Duties:
Greet mall visitors. Provide guest services that coordinate all aspects of a guests visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, reservations, trip itineraries, etc. Provide information regarding casino and non-gaming related facilities, events, entertainment, promotions and amenities.
Organizes and prepares tickets, access passes, and coupons and arranges/distributes will-call tickets on concert days.
Responsible for troubleshooting ticketing issues with guests and resolving minor guest concerns.
Escorts guests to shuttle bus. Tracks guests by scanning Club Mystic card and/or identification card.
Days
TBD - based on business needs
Hiring Rate or Hiring Range
1. Based on Qualifications
Requirements
One year retail, hospitality or concierge guest experience.
Must be able to type a minimum of 30 wpm.
Proficient computer skills with Microsoft Office.
Must be able to read, write, and speak English clearly.
Must be able to pass basic math and typing test.
Must be able to lift up to 50 lbs.
Some outdoor work (30%)
Please Note :
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Provides superior guest service to all guests, both in person and over the phone. Provides guest services that coordinate all aspects of a guests visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, reservations, trip itineraries, etc. Responsible for sale of gift cards and event tickets via Ticketmaster. Promotes all promotional activities scheduled at the casino and answers any questions, as needed. Uses computer systems and telecommunications equipment to take/confirm hotel reservations. Applies high guest service standards.
Job Duties:
Greet mall visitors. Provide guest services that coordinate all aspects of a guests visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, reservations, trip itineraries, etc. Provide information regarding casino and non-gaming related facilities, events, entertainment, promotions and amenities.
Organizes and prepares tickets, access passes, and coupons and arranges/distributes will-call tickets on concert days.
Responsible for troubleshooting ticketing issues with guests and resolving minor guest concerns.
Escorts guests to shuttle bus. Tracks guests by scanning Club Mystic card and/or identification card.
Days
TBD - based on business needs
Hiring Rate or Hiring Range
1. Based on Qualifications
Requirements
One year retail, hospitality or concierge guest experience.
Must be able to type a minimum of 30 wpm.
Proficient computer skills with Microsoft Office.
Must be able to read, write, and speak English clearly.
Must be able to pass basic math and typing test.
Must be able to lift up to 50 lbs.
Some outdoor work (30%)
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.