Job Description:

This position supports the Customer Service and Sales teams by undertaking a broad range of customer service duties for assigned customers related to service, quotations and orders. Duties include; pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, and addressing customer inquiries and concerns with the objective of maintaining positive customer relationships within the organization.

Essential Duties and Responsibilities:
Act as the primary interface between assigned customers and *** Sales, Operations and Finance colleagues to support customer needs and *** business objectives.
Purchase order review, order entry and maintenance, and resolution of customer issues.
Must understand repair operations and associated workflow.
Review customer contracts, specifications, purchase orders, shipping instructions and other customer requirements and support documentation for data entry.
Maintain files for quotes, orders, contracts and related customer documents.
Interact with the sales team to identify and clarify information and research needs.
Performs other related duties as assigned by responsible manager and/or business unit manager

Education:
High School diploma or equivalent

Experience:
_3-5 years as a Customer Service Representative in OEM, MRO / Aftermarket preferred.

_Qualifications:
Proven team player who has demonstrated capabilities in the following areas: excellent communication, presentation, and interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization
Attention to detail, and accuracy is imperative
Ability to be an effective team member and display initiative
Looking for a hands-on individual
Proven business partnership skills with the demonstrated ability to work in a matrixed organizational environment
Must be able to manage a high volume of transactions and prioritize work to meet the growing demands of the business
Ability to work well under pressure, multi-task and meet deadlines
The right candidate will be ambitious, flexible, and have a desire to learn
Computer skills include Word, Outlook, and Excel.
Ability to handle confidential information in a discreet, professional manner
Work hours must be flexible, and overtime will be required to meet the demands of the position
Aerospace industry experience is a plus
Must be able to proficiently write, read and speak English
Must have the ability to clearly and concisely communicate in English with customers

Job Type: Contract

Salary: $20.00 - $23.00 per hour

Experience level:

• 3 years

Shift:

• Day shift

Work setting:

• In-person

Ability to commute/relocate:

• Baldwin Park, CA 91706: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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