Location: Plymouth, MI; Elgin, IL; West Valley City, UT
Shift: 1st Shift (7am-430pm CST)

About SKF:

SKF has been making the world spin since 1907!

SKF is an industry-leading manufacturer that's dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth.

As an SKF team member, you’ll join 40,000 colleagues from more than 130 countries developing bearing technology and services that make rotation more reliable and sustainable. Sustainability is at the heart of everything we do. SKF aims to have net zero greenhouse gas emissions at all our production facilities by 2030.

SKF products keep vehicles rolling, power the machines that put food on your table, and even reach into the cosmos as part of the Mars rover mission. Founded in Sweden in 1907, today SKF is publicly traded on the Nasdaq Stockholm with annual sales in 2020 of approximately $10 billion.

SKF strives to provide a world of reliable rotation, guided by our values of empowerment, openness high ethics, and teamwork. We value the unique perspective each of our employees brings to our global organization where diversity, equity, and inclusion are at the forefront. We believe when employees feel valued, they are empowered to create the path to success for themselves and SKF.

Our SKF Seals Customer Service team is in growth mode! We are looking for a dynamic, and reliable Customer Service Representative for our Seals Americas team. A representative exhuming confidence, passion, and empathy. The ideal candidate values collaboration and supports a culture for success within their team while advocating for our customers.

This critical customer-facing position will be responsible for ensuring our customers are consistently provided a superior service, delivering a flawless experience in every interaction, complying with customers’ requirements while adhering to SKF policies and proactively driving improvement daily.

Responsibilities Include but Not Limited to:

• Order book management.
• Customer forecasts updates.
• Building and maintaining professional relationships.
• Provide a flawless Customer Experience through first call resolution.
• Ensure timely, detailed follow up.
• Acting as a liaison between customers, sales, and factory regarding new, current and future requirements.
• Working with factories and product planners to expedite deliveries.
• Preparing quotes, delivery information, and offering technical knowledge.
• Accurately entering and tracking orders, follow up on shipments and proactively communicate to customer.
• Solving customer complaints and returned goods, while analyzing root cause and propose preventive actions.
• Working with field sales to follow up on customer requests.
• Working with engineers to ensure customer requirements are met.
• Increasing revenue by suggestive selling.

Requirements for This Role Include:

• SAP experience preferred, AS400 and Progress.
• Minimum of 2 years of experience with direct customer service or sales interaction.
• Professional experience in computer skills; strong in Windows, Excel, Macros, Microsoft systems, Lotus Notes databases, C4C (Customer Collaboration Tool), and experience with mainframes.
• Automotive and/or Industrial Market Customer Service experience a plus.
• Comprehensive communication skills in the English language via email, phone, virtual meetings, in-person meetings, and any company related interactions.
• Preferred to having someone Bilingual in Spanish

Desired Skills:

• The optimal candidate will have a customer-first mentality, one that takes ownership of work in a continuously evolving environment.
• Experience with prioritizing and completing multiple competing tasks while providing a flawless Customer Experience through first call resolution as well as timely, detailed follow up.
• Able to communicate effectively and professionally across the organization with all levels of employees and management.
• Ability to work under pressure, delivering results in a timely manner while working on different customer requests.
• Must be a motivated self-starter and team player.
• Strong relationship building skills.
• Have an interest in being an integral part of a high performing, diversified team.
• Ability to think out of the box and have a positive energy are a must.
• Excellent communication, interpersonal, and organizational skills.
• Experience with driving improvements and proposing new solutions.
• Detail and process improvement oriented.
• Possess excellent problem-solving skills.
• Experience with utilizing ticketing systems.

What You’ll Love About SKF:

Rest and Relaxation. Enjoy a robust PTO policy and 13 paid holidays!

Work/Life Balance. A possibility for flexibility and an opportunity for occasional remote work. Candidates may be asked to work at an office location on occasions when requested by management.

SKF Celebrates Diversity in the Workplace! We actively develop ourselves and our teams to enable outstanding delivery. We trust the strength of diverse teams and encourage agile ways of working. SKF Honors First responders, and military veteran employees! Women, protected veterans, and individuals with disabilities, and people from all cultural backgrounds are encouraged to apply.

Health and Wellness Benefits. SKF cares about the wellbeing of our employees. Many options for best in class medical and dental plans to fit your needs; a wellness plan that includes biometric screening and health risk assessment for you and your spouse and incentives for healthy living!

Invest in your Future. SKF offers amazing retirement options! Participate in our 401K program that boasts a 100% match up to 5% of your elected contribution (100% Vested). Regardless of your participation, SKF automatically contributes 5% into your account per pay period (3 Years Vesting).

SKF Cares! The four fundamental cornerstones of SKF Care - Business, Environment, Employees, and the Community are critical for us to sustain long-term success.

Much more! Growth opportunities, tuition reimbursement, voluntary critical illness coverage, voluntary legal plan, employee assistance program, life insurance, vehicle discount programs, mobile phone discounts, and with so many benefits to working for SKF, we could not name them all!

Reports to: Customer Service Representative Automotive Manager
Location:
Job ID: 16813

Pay $46000 to $55000 per year

SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.