At Universal Pure, we're dedicated to giving people everywhere safe, fresh, and delicious food to eat and drink. We provide high-pressure processing (HPP), value-added services (VAS), and cold storage for our partners in the food industry. We are focused on safety and driven by service.

Shifts available are 2nd and 3rd
Wage range starts at $17.00 per hour, shift differential pay also available. Wage range is based on Knowledge, Skills and Abilities

Benefits offered at Universal Pure:

• Employer-sponsored medical, dental, vision and EAP
• 401(k) with company match
• Paid vacation and holidays that start accruing your first week!
• Multiple medical plans (PPO and HDHP)
• Voluntary disability plans, accident insurance, critical illness, hospital indemnity, AD&D and Life insurance
• A culture of people development and internal career growth
• A culture of caring, collaboration and respect

Customer Service Representative Duties and Responsibilities:

Perform as an assistant to both the Warehouse Supervisors and the Warehouse clerical staff. Writing Orders, Making Bills of Lading, Checking in Trucks, Answering Phones, Communicating with Customers and Drivers, Data Entry, and Record-keeping. This individual must be able to lead, coordinate, and prioritize Warehouse operation tasks as directed by their Supervisor. These tasks include:

• Responding to customer phone calls, emails and in-person visits
• Scheduling inbound and outbound trucks
• Maintaining bill of lading and other shipping and receiving records
• Coordinate and communicate with Production employees regarding product
• Accurately track product inventory
• Assist with record maintenance and filing
• Verify inventory is scanned in accurately, inbounds and outbounds
• Follow health, safety, and cleanliness standards
• Excellent attendance and punctuality for an hourly role
• Handle any minor tasks related to the duties of the position

Customer Service Representative Knowledge, Skills & Abilities:

• High School Diploma/GED required
• Two years experience in a customer service or phone order entry role preferred
• Experience with Warehouse Management Systems preferred
• Computer skills including Word and Excel required. Experience with Access preferred
• Helpful and cooperative attitude and a team player
• Pleasant phone voice that projects responsiveness and sincerity

• Ability to operate with a high degree of professionalism
• Ability to prioritize and perform position responsibilities accurately and timely
• Ability to work calmly and professionally when under pressure in a fast-paced environment
• Ability and initiative to implement process improvements
• Ability to communicate effectively in English
• Ability to perform basic mathematical calculations
• Ability to balance productivity, quality, and safety

Customer Service Representative Physical Demands and Working Conditions:

This is largely a static role in an office setting. The ability to perform repetitive bending and walking is also required. This would require the ability to lift 10-35 lbs. occasionally.

This role is office-based and occasionally operates in a wet and cold/refrigerated environment (usually 38) located within a manufacturing, warehousing, and production-type facility. Must be able to withstand cold temperatures for duration of shift when necessary.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."

"Upon offer of employment, candidates will be asked to complete a drug screening test. The offer of employment is contingent upon successful completion of this test."