Length of Assignment: 1 year contract – possibility for temp to perm with client

Local Candidates Only or candidates willing to drive to client site. This position will be onsite

Please note we have created the follow requests for a new CSR classis scheduled to start on 6/20. The manager is looking to identify 20 candidates.

Submittal Requirements:

• Candidate resume must be up to date, be clear/concise and clean – Must include Month and year for each job
• Email Address must be on the resume and comments section of submittal
• Phone Number must be on the resume and comments section of submittal
• Right to Represent must be attached Right to Represent must be attached

ALL CANDIDATES MUST BE ASKED IF THEY ATTENDED A JOB FAIR HOSTED BY Client for previous classes scheduled for 5/2 & 5/23. IF THEY DID ATTEND, THEY WILL NOT BE ABLE TO BE CONSIDERED FOR THIS POSITION.

Candidate resumes – candidates may not be considered for the following reasons: DO NOT SUBMIT RESUMES THAT CONTAIN ANY OF THESE

• Job Hopping
• Employment Gaps
• Short Term Employment
• Lack of Information
• Spelling errors

Please review all resumes for common spelling/grammar errors. This is unacceptable.

Will this candidate be dealing with Private Personal Information(PPI), Company Sensitive Information, or Credit Sensitive Information? yes

Top Required Skills

1) Must have customer-facing experience (in person or phone): 2 years or more

2) Must have strong computer skills (Microsoft office, video conferencing, etc.)

3) Must be able to multi-task between activities and screens during customer interactions.

4) Experience working with the public where the customer experience is the main focus.

• What soft skill requirements do you have (team fit and personality requirements)?

o Must have STRONG interpersonal communication skills with customers, supervisors, peers.

• Nice to Have Skills:

o Bi-lingual is wonderful, but not required.

• High Level Project Overview:

o Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers. Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Dominion Energy’s Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.

• Preferred Years of Experience:

o Minimum 2+ years of experience in a inbound call center environment

o It would be a plus to also have experience with utilities

• Education:

o Prefer Associated degree or higher

• Are there any specific companies/industries you’d like to see in the candidate’s experience?

o Customer Service fields especially inbound call center

Process to Hire

o Candidates will apply with their suppliers

o Resume will be reviewed to see if meets requirements

o If meets requirements will pass CV to hiring manager

o Once a list of qualified candidates has been made Test will be sent out via Client’s HR division to candidates

§ Supplier will **REMIND** candidates test must be taken within 48 hours of receiving test

o Once tests have been taken, hiring manger will then select those passing candidates for interview

o After interview offers will be made to candidates


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