Are you feeling burnt out, underpaid, or underappreciated in your current role? Do
you feel stagnant due to the lack of growth and development opportunities at your
current company?

Total Climate Control knows it’s the people that make the organization and carefully seeks to find candidates that have the desire to work as part of a team, constantly learn, and develop skills that will provide outcomes that are both financially and personally rewarding that result in peace of mind.

The Customer Service Specialist is the primary liaison between our customers and our field staff and sales professionals. Their mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

• Maintaining high level of productivity.
• Managing incoming calls and customer service inquiries.
• Generating sales leads that develop into new customers.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer issues.
• Obtaining product knowledge so that you can answer questions.
• Processing orders, forms, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communication with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

The ideal Customer Experience Specialist must have:

• Excellent communication, organizational, and interpersonal skills.
• Ability to stay calm when customers are stressed or upset.
• Encouraging and motivating personality
• A polished and professional demeanor.
• Self-motivation and discipline.
• An ambitious and competitive nature.
• Highly evolved customer service skills.
• A working knowledge of Microsoft office and computer savvy competence.

The eligible Customer Experience Specialist will receive:

• Monthly bonuses/commissions.
• On-going training and mentorship.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Office

Ability to commute/relocate:

• Boscawen, NH 03303: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 2 years (Preferred)

Work Location: One location

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