Remote position with a $500 sign-on bonus after 90 days of employment

First week of training will be at our Asheville, NC Corporate Office.

JOIN ONE OF THE NATION’S FASTEST GROWING COMPANIES.

Are you a compassionate customer service professional willing to go the extra mile to take care of your clients? If so, Aeroflow Healthcare wants to hear from you! We’re taking the home health products and equipment industry by storm. We’ve set out to create a better way of doing business by prioritizing our customers, our community, and our coworkers.

YOUR JOB AND RESPONSIBILITIES: Mom & Baby Customer Experience Specialist

Aeroflow Mom & Baby Division specializes in providing breast pumps, maternity compression and lactation support services to new and expectant mothers. We are looking to add Customer Experience Specialists to our Billing Department. As part of our team you will be joining a group of dedicated professionals and be part of one of the fastest growing private companies in the country. You will be responsible for assisting Aeroflow Healthcare patients with billing issues or questions as they relate to our Mom & Baby Division through incoming phone calls or emails.

Responsibilities Include:

• Ability to handle high call volume
• Solving problems and finding innovative solutions
• Ability to prioritize multiple responsibilities
• Making and receiving calls with a professional demeanor
• Responding to incoming emails from patients or other representatives
• Understanding reimbursement policies
• Monitor incoming responses from patients to identify trends
• Discuss findings with the potential of reporting up to management
• Handle escalated patient phone calls
• Ability to respond to the need of customers and provide a personalized service
• Organize and keep relevant notes from interactions with patients
• Other duties as assigned

OUR IDEAL CANDIDATE:

We’re looking for bright, ambitious go-getters who aren’t afraid to go all in to contribute to meeting (and exceeding) team and personal goals. Background in or knowledge of health insurance, Medicare, and Medicaid billing is a plus - but more important is self-motivation and a willingness to accept coaching. We need dynamic people who possess the following:

• Excellent Customer Service Skills
• High Level of Organization
• Self-motivated, with high energy and an engaging level of enthusiasm
• Exceptional verbal, written, listening and presentation communication skills
• High school diploma or equivalent. Some college preferred.
• Excellent critical thinking skills
• Microsoft office computer skills and comfort with technology
• Must Be Adaptable and Willing to Learn
• Ability to work individually and as part of a dynamic team
• Proven work history illustrating stability and reliability with strong work ethics
• Maintain HIPAA confidentiality
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance.

Job type: Full-time

Schedule: M-F 8am - 5pm

POSITION PERKS AND BENEFITS

At Aeroflow, we know it’s not all about what you can do for us. We believe that our people are the best investment we can make and we want to reward you through a wide range of benefits that recognize the important role you play in our organization and in driving our mission. We offer the following benefits to our employees:

• Competitive Pay
• 401(k) with Safe Harbor Company Match (up to 4%)
• Health, Dental, and Vision Insurance
• Optional Life Insurance
• Flexible Spending Account (FSA)
• 6 Weeks Paid Maternity Leave / 2 Weeks Paid Paternity Leave
• Additional Maternity & Paternity Benefits (including free diapers for a year, free breast pump, and reimbursement for doula services)
• Adoption Assistance
• PTO Accrual Starting Day One
• 8 Paid Holidays
• Corporate Volunteering and Community Service Opportunities
• Employee Referral Bonus Program
• Corporate Leadership Training and Professional Development Opportunities
• Healthy Lifestyle Programs and Corporate Fitness Center
• Financial Wellness Program
• Discounted Gold’s Gym Membership
• Great Place to Work Award Winner

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Healthcare has been recognized both locally and nationally for the following achievements:

• Great Place To Work Certified
• Inc. 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Healthcare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.