Client Manager, Customer Success & Insights

Reference ID: REFID545785

Location: Remote, but must be US-Based

Travel: 20%

About this job

As a Customer Success & Insights Manager, you are responsible for all customer activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and customer value through the data and analytics which drive the overall customer experience and elevate NIQs performance.

This role uses in-depth knowledge of the customer’s business and industry to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business. When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion.

Responsibilities

• Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
• Develop a in-depth understanding of client structure and organization
• Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
• Drive strategic thought leadership with customers leveraging NIQ tools and assets
• Identify opportunities for increased partnership and elevate those opportunities to organizational partners
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions supporting growth, adoption, and value creation
• Ensure timely delivery of data and reporting and drive internal issue resolution and the associated response
• Recognize potential revenue opportunities with customers and partner with Sales Leaders to enable them to achieve sales goals
• Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
• Determine ROI of NielsenIQ recommendations and solutions

You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You have experience working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a dynamic and challenging environment while maintaining high standards.

• 3-7 years of experience working in the packaging, government, and/or media verticals
• 3-7 years of experience in the FMCG, CPG and Retail industries preferred – Alcohol Beverage experience a plus
• Prior experience with NIQ data (Retail Measurement, Panel), apps and platforms (Connect, AOD, CASE)
• Strong analytical aptitude and proficiency in presenting analysis and insights
• Background in maintaining strong customer relationships
• Polished, persuasive communication and presentation skills
• Highly proficient in Microsoft Office, expertise with BI a plus (PowerBI, Tableau)
• Bachelor’s degree required

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com

Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.