Customer Support Specialist Job at CUSTOM
Boothwyn, Pennsylvania (EE)
DESCRIZIONE
For Custom America Inc. we are looking for a Customer Support Specialist to join our team based in Boothwyn, Pennsylvania. He/She will be responsible for provide industry-leading customer service, including technical support, on our point-of-sale terminals and peripherals via phone, chat, remote desktop and email to our dealers and end users.
Job Duties
- Provide expert technical support to dealers and end users
- Troubleshoot hardware issues via phone, online chat and email
- Troubleshoot software issues and networking devices
- Perform remote desktop sessions to aid in troubleshooting process
- Record detailed notes on hardware issues
- Issue Return Materials Authorizations (RMAs) and follow through with the RMA process
REQUISITI
Experience
- Prior Customer Support Experience
- 2-year technical degree or equivalent experience
Technical Skills
- Extensive computer hardware and software knowledge
- Ability to proficiently troubleshoot technical hardware issues
- Experience with Salesforce or other CRM preferred
Soft skills
- High attention to detail with the ability to learn on the fly
- Friendly professional personality with ability to keep composure during difficult calls
- Excellent communications skills
Other Requirements
- Bilingual (English - Spanish) is mandatory
Custom is is an equal opportunity employer. At Custom we are committed to breaking down all barriers and prejudices and to offering equal job opportunities to employees and candidates regardless of characteristics including, but not limited to, age, nationality, culture, ethnicity, religion, family status, sexual orientation, identity and / or expression of gender, political opinions, health conditions, disabilities, not just because it is required by law but because we strongly believe in these values.
Date: 26.04.2022
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