Deputy Administrator - Quality Control Job at State of Arizona
State of Arizona Phoenix, AZ 85007
A Career in Public Service Awaits You, Come Join our Admin Licensing Team!
Your Talent, Our Mission: To promote, protect, and improve the health and wellness of individuals and communities in Arizona.
Why work for ADHS? A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.
What You'll Do:
This position, under the general direction of the Deputy Assistant Director, and collaborating with the Quality Control Administrator, is responsible for executing strategic initiatives to improve the quality of the division's performance of regulatory responsibilities, including the overall management and direction of the statewide licensing system, including the issuance of licenses, oversight of compliance and complaint surveys, enforcement and delivery of education and technical assistance.
This position will participate in the strategic planning and development, coordination, implementation and evaluation of all processes within the Division to improve consistency.
This position works with a variety of stakeholder groups, including other state agencies, federal agencies, trade associations, legislators, providers and the community at large.
This position may assist with the development and implementation of policies and procedures. This position will assist with the implementation of systems to provide better quality data, to measure quality improvement.
This position will also focus on areas that need additional assistance or oversight, through consistency and quality control measures and help with internal/external relationships.
Employee will be expected to make independent decisions and judgments based on their education, experience and training; this position maintains and shares information and data of a very confidential nature.
- Lead, deploy, and sustain continuous quality improvement efforts throughout the division to facilitate the development of performance metrics and quality control measures.
- Lead strategic planning efforts to prioritize, evaluate, improve, document, and implement consistent processes within the Division.
- Develop and practice standard work in the promotion of best practices for providing quality customer service, education, and technical assistance to internal and external stakeholders.
- Continually evaluate available resources to make data-driven recommendations to Division leadership to improve quality, performance, and accountability across all bureaus.
- Lead and manage Division's efforts to improve stakeholder engagement within the private and public sectors as related to the agency's state and federal responsibilities.
- Broad range of knowledge and understanding of statutes and rules, program administration and management including specialized knowledge relating to planning, organizing directing and controlling/ coordinating residential regulatory activities.
- Comprehensive knowledge of inspection and investigative methods, procedures and techniques; data collection, research and statistical methods; contemporary trends and practices of medical and behavioral health care systems and service delivery; program evaluation, health care policy, licensing
- Working knowledge of division and department policies and procedures regarding procurement and personnel, survey and· enforcement methods.
- Proficient knowledge of health care systems, federal, state and local legislation and regulations as they relate to the Division of Licensing and Public Health; quality assurance methodologies and changing trends In public health and health delivery systems.
- Administrative methods and procedures including personnel management, budget procedures and program planning.
- Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies
Skill in:
- Extensive skill in interpersonal relations as applied to contacts with health care providers of licensed/certified/unlicensed health care
- Evaluating and interpreting established statutes and rules and providing technical assistance to licensees; observing and evaluating consumers, clients, residents and/ or patients for signs of neglects and/or abuse; observing facilities and providers for violations of standards; utilizing interview and
- Personnel skills derived from Program and Office management.
- Organizational skills to determine and develop efficiencies.
- Educating health care licensees on a variety of topics, including those of discipline and abuse, disease prevention, records maintenance, supervision, safety, nutrition and dispensing of medication, sanitation and transportation.
- Effective communication skills.
- Analytic skills to interpret data to identify program needs, and establish appropriate program goals and objectives. Interpersonal skills including public speaking, media Interaction, and for managing staff. Academic educational background Is necessary for acquiring the clinical, public health, behavioral health, and technical skills. It is critical that the person have a high degree of competence In these areas given the level of responsibility of this position.
- Supervisory skills are developed through formal training sessions and work experiences.
Ability to:
- Document writing and working with stakeholders.
- Use a problem solving approach to decision making, while considering the impact of alternative solutions; effective oral and written communications.
- Plan and organize work and implementing plans and executing decisions; to negotiate to achieve common goals and objectives; in using group process to achieve desired outcomes.
- Prior leadership experience and demonstrated ability at the Team Lead/Office Chief level or above.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination
- Requires a Bachelor's degree In health-related fields and 5 years of management experience related to compliance/regulatory.
- Master's degree can substitute for 1 year of the 5 years of professional experience.
- Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment.
Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11).
- Affordable medical and dental insurance plans
- Paid vacation and sick time
- 10 paid holidays per year
- Wellness program and plans: Health Impact Program (HIP) where you can earn up to $200 annually by participating in our award-winning program of free preventative health screenings (mini-health, mammography, prostate), immunizations, lifestyle/mindfulness classes and physical activities) and Employee Assistance Program (EAP) Counseling sessions - 12 free per year per issue for each employee and each covered dependent. Available 24/7 for support, resources and information on work/life solutions, dependent/elder care, college planning, wills, legal guidance, financial resources, funeral planning and more)
- Life insurance
- Short/long-term disability insurance
- Defined retirement plan
- Award winning Infant at Work program
- Credit union membership
- Transit subsidy
- ADHS Student Assistance Pilot Program
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.
Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
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