To be considered for the position, please apply online for the opportunity at www.joslin.org or copy and paste the following URL into your web browser:

https://jobs-joslin.icims.com/jobs/3659/diabetes-technologies-and-care-coordinator/job

The Diabetes Technologies and Care Coordinator’s (Joslin Clinic Education department) primary responsibility is to perform all administrative aspects of the Diabetes Technology program (Program) which includes Insulin Pumps and Continuous Glucose Monitoring (CGM) systems.

After the initial 6 month on-site training period, this position can have a hybrid work schedule if desired: 3 days per week on-site and 2 days per week remote/virtual.

Responsibilities

• · Day-to-day tasks focus on administrative duties such as managing pertinent paper work related to assisting patients in the procurement of diabetes technology devices (insulin pumps and CGM) and related supplies.
• · Facilitates and maintains appropriate communications including EHR documentation, online web portals, e-mail, fax, paging, and phone calls
• · Facilitates, organizes and participates in the implementation and quality assurance of the Program through such administrative processes as:
• · Maintains program statistics according to protocol and data base including assessment and data collection for quarterly reporting
• · Oversees and documents evaluations/surveys/questionnaires
• · Ensures that all paperwork has been received prior to any technology trainings, included by note limited to: insulin pump orders, eye letters, and educator insulin pump assessments.
• · Schedules all required patient individual or group appointments and trainings, verifying insurance data and ensures authorizations for visits prior to patient arrival for services.
• · Communicates schedule with physicians, fellows, educators and other departments for coverage and coordination of services.
• · Coordinates medical consultative services as needed
• · Maintains classroom space, equipment and all necessary technology supplies
• · Coordinates the insulin pump program including scheduling patient assessments, trainings, and follow ups. Primarily responsible for coordination of all trainings and patient communication.
• · Acts as liaison for patients, Industry partners (pharmaceutical and medical device companies) and third party payers to ensure proper documentation and reimbursement for services.
• · Coordinates and leads weekly/monthly appointments with industry partners
• · Maintains current knowledge of new technologies, distribution sources, insurance nuances and communicates to appropriate medical and education staff
• · Assists education and clinic staff with the implementation out of information when new diabetes technology is released – including scheduling of trainings and dissemination of newsletters.
• · Maintains a sample documentation process and records all samples for Program per Clinic sample policy.
• · Maintains the CGM professional program with appropriate documentation and reconciles all patient supplies and charges for Program. Responsible for ordering supplies for the Program through approved vendors and stays within budget.
• · Arranges site visits for external parties (i.e. Industry Partners and professionals) and supervises volunteer staff in relation to specific projects.
• · Other duties as assigned.

Qualifications

• Associate’s degree in a related field or equivalent work experience; Bachelor’s degree preferred.
• Minimum 2 years office experience; experience in program management and handling third party payers preferred
• Proficient in Microsoft Office Suite
• Familiar with medical terminology
• Ability to handle confidential and sensitive information - knowledge of HIPAA
• Strong organizational and communication skills (communicate clearly and effectively via verbal and written instruction).
• Attention to detail and ability to concentrate on multiple tasks
• Ability to prioritize responsibilities – through completion.
• Ability to work independently and with others in the clinic - to interact respectfully with other employees, professional staff, patients, visitors, and/or external contacts. More sensitive situations may be referred to others as appropriate.
• Experience promoting/marketing programs to public preferred
• Requires analytical skills to gather and interpret data in situations in which the information or problems are relatively routine
• Requires the ability to exchange information on factual matters, explain Center policies and/or relay messages to appropriate persons

_Joslin is an Equal Opportunity Employer of Minority/Female/Individuals with Disabilities/Protected Veterans. Joslin values diversity and inclusion, and we encourage diversity applicants.

Joslin Diabetes Center is an Equal Opportunity Employer and it is the policy of Joslin to prohibit discrimination of any type and to afford equal employment opportunities to employees, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, marital/parental status, disability status, protected veteran status or any other status protected by law._

Job Type: Full-time

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Clinic
• Outpatient

Application Question(s):

• What are your hourly salary expectations? (We are not asking for, and please do not provide, your current salary or salary history.)
• When (date) would you be available to start in this role?
• Do you now, or will you in the future, require sponsorship for a work visa? If yes, please explain. (All applicants hired by the Joslin Diabetes Center will be required to present documentation that verifies their identity prior to starting work.)
• To be considered for this role, I understand I must apply on the website www.joslin.org

Use this address: https://jobs-joslin.icims.com/jobs/3659/diabetes-technologies-and-care-coordinator/job

Work Location: One location

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