Position Title: Wilmington Office Director

Reports To: Mid-Atlantic Regional Director

Division: Immigration & Refugee Program

Department: Wilmington Immigration and Refugee Office

Job Location: Wilmington, NC

Grade Level: 10

FLSA & Union Status: Exempt x Non-Bargaining

Salary Range: $84,000.00 - $115,000.00 annually

Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

The Wilmington Office Director heads the local CWS/IRP sub-office in Wilmington, North Carolina, managing the day to day operations and strategic direction of the Wilmington location. The Director provides program oversight for budget tracking; identifies funding opportunities and assists with writing proposals; promotes involvement of local congregations and community members; supervises staff; and completes monthly, quarterly, and annual reports to CWS/IRP, its partners, and other funding agencies.

Essential Duties:

• Work with staff, volunteers, and key stakeholders in the local community to ensure that refugees, asylees, and entrants reach the goals of self-sufficiency and adjustment to life in the U.S. through provision of information, services, and referrals.
• Engage judicatories, local churches, and national denominations in partnership to encourage refugee co-sponsorship and support of the Wilmington office.
• Recruit, hire, train, and supervise staff in accordance with CWS personnel policies and guidance from CWS Human Resources.
• Promote teamwork, coordinate the workload of staff, delegate responsibilities, and hold staff accountable. Communicate regularly with the Mid-Atlantic Regional Director.
• Address emergency situations as they arise and mediate conflict as necessary.
• Prepare grant proposals, reports and budgets for the Reception & Placement program, Matching Grant Program, Preferred Communities program, Refugee Assistance Program and other programs as necessary.
• Actively pursue funding opportunities to obtain private resources for general operating support.
• Perform ongoing analysis of resettlement program needs in response to the changing needs of refugees, local communities, and local and state officials.
• Work with national CWS staff to plan program development.
• Monitor funding received from CWS and other sources to ensure responsible fiscal administration of programs.
• Oversee management of direct client assistance and other funds disbursed.
• Prepare (or oversee preparation of) regular expense reports and reimbursement requests.
• Complete programmatic and financial reports for funding sources as required.
• Conduct regular reviews of client case files to ensure quality in service provision and fulfillment of documentation requirements.
• Consult with the Mid-Atlantic Regional Director and CWS headquarters staff to develop and implement protocols and procedures on human resources, program development, and financial matters relevant to the Wilmington sub-office.
• Participate in meetings on the national, state, and local levels, including those with refugee services stakeholders in North Carolina, the State Refugee Coordinator, other VOLAGS, and colleague agencies.
• Engage in on-site monitoring visits conducted by CWS national staff and/or federal partners.
• Represent CWS in interactions with the local community and refugee-related agencies.
• Provide ongoing training to staff on program developments and service requirements.
• Work various hours as necessary, including some night and weekend work.
• Perform other duties as requested.

Qualifications:

Experience:

• Experience in program management, planning, and development required.
• Previous experience in staff supervision is required.
• Experience working cooperatively with a wide range of organizations is required.
• Experience with PRM and ORR programs strongly preferred.
• Previous experience managing volunteers strongly preferred.

Skills:

• Superior written and oral communication skills are required.
• Language fluency preferences/requirements
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Education & Certifications: Bachelor’s degree plus five years’ work experience with refugees and immigrants, including at least two years of direct social service experience; or equivalent combination of education and experience.

Special Requirements:

• Proof of full COVID vaccination required
• Must be located in or willing to relocate to Wilmington, NC
• A high level of computer literacy is required, with proficiency in MS Office (Word, Excel, Access, PowerPoint) as well as internet and email applications.
• Must possess valid driver’s license and insurance and be able to pass an MVR check
• Must be able to pass a stringent background check
• Ability to lift 25 lbs. of weight and perform moderate physical activity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Night and weekend work is required

CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).

CWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts
• Commuter Benefits