Essential Duties and Responsibilities:

• Preparing, planning, and budgeting for responsible departments.
• Review and manage daily operating plans including, occupancy rate, covers, maintenance, cleanliness, safety, and security for functional areas of responsibility.
• Manage and ensure that operations are competitive with the market.
• Review staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities.
• Member of the executive management team to review development, planning, and strategy to meet the company’s daily and long-term goals and objectives.
• Conduct informal property inspections and review property status with GM.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
• Ensures the safety and security of team members and customers.
• Supervises programs and processes to reduce and control loss time injuries.
• Review marketing and F&B activities and promotions with F&B Staff.
• Meets with departmental directors and managers as necessary.
• Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Responsible for planning, communicating, and implementing procedures for the overall efficient operation of areas of responsibility.
• Supervises inventories and estimates EVS & food and beverage costs. Communicate regularly with purchasing department regarding supply inventory.
• Interview, hire, develop, and evaluate team members.
• Administer disciplinary action as necessary.
• Guide other departments in planning, recommending, and implementing all special projects or events.
• Have complete knowledge of all casino events and promotional activities and assist as needed.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Responsible for all training and certifications required as part of the property’s liquor license

REQUIRED SKILLS:

• Five to seven years experience in food and beverage operations and managing personnel with a 4-year degree preferred in related fields or equivalent work experience.
• Consistently demonstrates excellent communication and facilitation skills.
• Assists co-workers as needed.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook E-mail programs.
• Must be congenial and have a neat, professional appearance with good personal hygiene.
• Strong interpersonal and communication skills.
• Ability to act quickly and exercise good judgment under pressure and/or conflict situations.
• Knowledge of current PC software including word processing and spreadsheets.
• Proficiency in Point of Sales systems (i.e. Micros, Infogenesis)
• Must be able to obtain a gaming license from the Virginia Lottery

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to work flexible hours including evenings, weekends, and holidays as needed.
• Must be able to speak, read, write and understand English.
• Must be able to tolerate areas containing secondhand smoke.
• Ability to maintain regular, predictable attendance according to schedule.