Disputes By Phone
Hamilton

In Disputes By Phone you will serve customers who contact us regarding errors or to start a dispute. You will use reports to review cases to ensure accurate handling of customer inquiries and be involved in all stages of the dispute cycle including initiation and evidence gathering, merchant contact, and chargeback. You will take inbound calls and initiate dispute claims and provide updates if the member calls on an existing dispute. You will maintain standards and quality and protect federal regulated rights regarding billing errors.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a caregiver, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances.
Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Actively managing a caseload of 100+ cases
• Maintaining departmental standards in regards to production, quality, and aging
• Protecting the customer’s federal regulated consumer rights regarding billing error inquiries
• Process chargeback, cardholder adjustments, and retrieval requests via desktop tools
• Determining chargeback rights available in accordance with association regulations
• Maintaining a quiet, secure area without the presence of family or co-habitants, free of distractions

What we’re looking for:

• One year of experience within banking or call-center
• Over one year of analytical skills
• Over one year of proficient PC skills
• Over one year of Fraud or Chargeback Experience

Skills that will help you in the role:

• One or more years of disputes or chargeback experience preferred
• Knowledge of credit card processing
• Knowledge of association (MasterCard/Visa/AMEX) chargeback regulations
• Knowledge of Reg Z and Reg E

Where will you be working?

At Barclays, we are proud to be redefining the future of finance and here in Hamilton, we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Barclays, you'll have every chance to build a world-class career in this world-class environment.

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