eCityGov Product Manager Job at City of Bellevue
Job Summary
Bellevue is a dynamic, international and multicultural, future-focused Smart City serving 145,000 residents. Our Council vision is: “Bellevue welcomes the world, our diversity is our strength.” We value all employees and their contributions. The City invests in its employees and encourages and rewards employee growth and development by building on our commonalities and our differences. Bellevue is high tech hub, noted for its diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. We work collectively to make it a place where you want to work, live and play.
The IT Department consists of 60 talented employees serving over 1,500 staff in 13 departments across 35 different locations. The IT Department (ITD) supports the computers, applications, network, servers, communications, and services needed to support high quality City operations. As a full-service technology organization, ITD provides a wide range of services, include Network Systems and Security, Help Desk and Client Services, Application Development, Project Management, Technology Business Solutions, Geospatial Technology Services, and Graphics. In addition, Bellevue ITD provides technology and business services to the regional government non-profit eCityGov Alliance.
This position will lead the eCityGov Product Team that is responsible for delivering technology services to the eCityGov Alliance—a regional organization formed in 2001 by a group of like-minded cities responsible for providing online municipal services for members and subscribers. As the Product Manager, the candidate will have an exciting opportunity to work in a highly collaborative environment delivering innovative digital services across 18 member jurisdictions (cities and counties) including the development, delivery, operation, maintenance, and support of MyBuildingPermit (www.mybuildingpermit.com). The ideal candidate should demonstrate strong leadership, be a self-starter and be proactive. The candidate should have strong skills in people management, technical project management, communication, and relationship building.
Essential Duties and Responsibilities
If this sounds like an exciting place to work, then you might be a great fit for our eCityGov Product Manager role. The eCityGov Product Manager is a member of ITD’s Management team and supervises staff while managing the daily operations of the eCityGov Product Team. The person holding this position thrives on partnering with customers, achieving operational excellence, supporting technology innovation, and driving digital transformation.
Develops and manages eCityGov Alliance workplan in partnership with the Alliance Executive Director and the ITD CIO.- Oversees ITD’s technology services delivery to the eCityGov Alliance in accordance with the agreed upon Service Level Agreement (SLA) document.
- Supports eCityGov Alliance Executive Director with strategic planning of the application portfolio supported and maintained by Bellevue ITD.
- Provides leadership and guidance to a team of six or more composed of software developers, business analysts, and a project manager.
- Partners with the Business Operations team in developing and managing a cost recovery model of Alliance service delivery.
- Partners with the ITD CIO and works with eCityGov Alliance Executive Director in developing a biennial Service Level Agreement document for eCitygov Alliance services rendered by the City of Bellevue.
- Works closely and partners with Application Development Manager in the strategic direction of the eCityGov Alliance application portfolio.
Qualifications
Knowledge, Skills, Abilities, and Competencies
The eCityGov Product Manager works under the guidance of the Chief Information Officer and partners closely with the eCityGov Alliance Executive Director, ITD Management, and customers inside and outside the City. ITD is looking for a systems thinker with an eye for continuous improvement, excellent communications skills and the ability to make sound financial and business decisions. The successful candidate will have the following experience:
Product Management: Responsible for both product planning and product development. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with multiple teams (internal and external) to ensure that the product supports the eCityGov Alliance’s overall strategic plan and goals.- Roadmapping: Plan and prioritize what and when the product team will deliver, and partner with eCityGov Alliance Executive Director, Program Team, Management Team, and Alliance Board in realizing a complete customer experience.
- Personnel Management: Directly supervise staff, provide relevant feedback and performance evaluations; coach and mentor staff to continue to learn and grow. Maintain product management staff by recruiting, selecting, orienting, and training employees.
- Project Management: Ensure Alliance projects are delivered on time, within scope, and within budget. Assist in developing project scope and objectives in coordination with the eCityGov Alliance Executive Director, Program Team, and relevant stakeholders.
- Continuous Improvement: Develop and monitor improvement processes within the eCityGov Product Team. Establish and drive a culture of continuous process improvement through ongoing incremental improvement to our products and services, preferably through an agile and/or hybrid software development approach.
- Competencies: Exercise good judgment and operate effectively in a fluid environment: communicate and express ideas effectively, both orally and in writing; translate future possibilities into business strategies; deal effectively with politically sensitive projects and information; foster and maintain effective working relationships and elicit cooperation in a team environment within the eCityGov Alliance, across the City, and with customers across the region.
Education, Experience, and Other Requirements
- Graduation from an accredited four-year college or university with a degree in computer science or other related field(s) or equivalent experience.
- An equivalent combination of education, experience and training that provides the required knowledge, skills and abilities will be considered.
- Seven or more years of progressively responsible related experience in business management, project management (preferably in software development) with experience in the public sector.
- Five or more years of progressively responsible related experience in an IT discipline as well as experience supervising staff.
- Driver’s License may be required.
Other
Working Conditions & Physical Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms.
- Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- The noise level in the work environment is usually moderately quiet.
For further information about the job, please contact Sabra Schneider at (425) 452-4890. Questions regarding the on-line application please contact 855-524-5627.
The City of Bellevue supports workplace diversity and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status. Persons needing assistance in the application process may call the Human Resources Office, at 425-452-6838.
At the City of Bellevue, you’ll be part of a team committed to providing exceptional customer service, upholding the public interest and being a part of the community vision. Our people bring unique skills and qualities to the table, embrace the values of honesty, accountability and commitment to service, and take pride in the work they do. You’ll work in an environment where being innovative, collaborative, and future focused are the status quo. Bellevue welcomes the world. Our diversity is our strength. It's what makes The City of Bellevue an exciting place to work, live, and explore.
Have we piqued your interest yet? Come join our team! All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Bellevue is doing its part to reduce the spread of COVID-19 and remains committed to the health and safety of its employees. In compliance with the Governor’s Safe Start guidance, the work associated with this position may be performed remotely (part-time or full-time) though the long-term outlook may require physically reporting to City facilities (part-time or full-time). Employees reporting to work on-site need to follow safety precautions and procedures as required by the City.
**This position will be hybrid long-term**
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.