Why LONG?

Throughout our 50 year history, we have worked hard to make LONG an enjoyable and rewarding place to work. In addition to competitive salaries, comprehensive benefits, and tangible career growth, our people enjoy a stability and loyalty envied in the industry. With average employee tenure of 10+ years, our culture encourages people to maximize their skills and potential. Our company culture is professional, yet relaxed; we understand that going to work every day should be a gift, not a burden. Join our growing team today!

Position Summary

The ESCO Service Coordinator provides support within the Building Intelligence business unit for the Analytics and Service team and will work with other dispatchers, project administrators, technicians, and operations on day-to-day functions and will work independently on specialized processes for the ESCO group.

Pay Range: $26.44 to $33.65 per hr. plus potential profit share.

Benefits: Medical, Dental, Vision, Insurance, 401k with match, and PTO.

Responsibilities

• Assist the analytics and energy engineers with all aspects of new customer set up in relevant systems including contracts, historical data, credentials, scheduling, report templates and service tickets.
• Handles coordination requirements, material and warranty purchases and returns, literature gathering, and all incoming customer requests for service, schedules the work according to needs and priorities, and dispatches appropriate service technician(s) to handle the work and maintain a smooth service operation
• Coordinates with customer and confirms the time a service technician has been scheduled to perform the required work and communicates to customer immediately when schedules change, or requests cannot be accommodated (makes efficient use of the voice mail system)
• Provides customer with confirmation of work completed with phone calls, reports and invoices
• Provide basic support for trouble shooting customer issues and collect relevant information regarding system issues to relay to technicians.
• Promptly and accurately complete all required paperwork (time cards, job set up, purchase orders, etc..)
• Maintains frequent communications with the field, sales and management personnel
• Keep supervision informed of news; changes made, disenchantment with price etc.
• Assures that no work is performed outside contractual obligations without compensation
• Provides sales with qualified leads and alerts sales about competitive sales efforts
• Knows who in sales is responsible for each account
• Help facilitate and coordinate customer portal questions and redirect issues to the correct party for updates and repair via phone and email communication.
• Other duties as assigned.

Required Qualifications

• High School diploma or equivalent
• 3-5 years of relevant experience providing administrative support to a high-volume service center supporting multiple commercial customers or 2-year college degree and 1- year of relevant experience
• High computer literacy and proficiency in Microsoft Outlook, Word, and Excel
• Open and able to learn industry specific terms and processes
• Ability to work well in a collaborative environment
• High attention to detail and strong ability to multi-task
• Positive attitude with strong organizational and problem-solving skills
• Welcomes ability to learn new tasks and responsibilities
• Experience providing excellent customer service

Working Conditions

Environment:

• Alcohol and Drug-free
• Indoor and outdoor environments

Physical Requirements

• Routine sitting, lifting, bending, and kneeling
• Ability to lift 25 lbs. from floor to countertop and countertop to floor

Hazards

• None