Are you an experienced Account Manager who feels under-utilized and looking to make a change? Are you someone who is an analytical thinker who is detail oriented and works well remotely? We may have the position for you. Come be part of our supportive and engaging culture with opportunities to learn new things and continue to grow your career. Powerhouse is looking for an Account Manager to join our Facilities Maintenance team who embraces our core values of great service, honesty, integrity and making a positive and lasting impact on others.

Job Description

• Effectively forecast and manage client profitability through vendor pricing negotiation and dispute resolution, vet pricing with Facilities Coordinator.
• Create and consistently deliver above average customer service experience; actively build and maintain excellent customer relationships.
• Managing multiple client relationships and dynamics.
• Responsible for leading a team of 3-5 team members.
• Maintain key performance indicators according to the service level agreement.
• Proactively liaison with vendors to resolve service delivery issues.
• Responsible for training, coaching, and managing staff on all aspects of client relations as well as customer service and SOP for the business unit.
• Deliver multiple service solutions simultaneously while managing scope of work and budget requirements.
• Input necessary data into computer system to tack and follow up on vendors.
• Manage work order dispatch; make profitability decisions.
• Review and provide approval to vendors based on scope of project

• 4 years of related facilities maintenance/account management experience and/or training; or equivalent combination of education and experience.
• Previous experience in Facilities Maintenance/Construction a plus.
• Intermediate to Advanced MS Excel skills required

Additional Information:

Must pass drug screen and criminal background check.

Must have valid driver's license with a good driving record

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The individual will engage in sitting, standing, and walking on a regular basis. The individual will use manual dexterity and visual acuity on a regular basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some travel may be required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The individual must be able to work in a standard office setting. Outdoor work is required at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.