The role of the Field Service Client Administrator (FSCA) is to develop a trusted advisor relationship with facility staff members. To establish him or herself as the point of contact for managing the day-to-day services and support needs of their assigned area and seek to improve customer loyalty and satisfaction.

Essential Duties

• Primary representative between on-site facility personnel, Account Management & other Securus personnel
• Assist, monitor and or issue escalations as needed with other internal departments.
• Communicate internally all client requests and issues to facilitate resolution
• Open, address, resolve and track tickets and advise customer and Securus Personnel of service-affecting issues
• Perform basic Technical Support functions (password resets and handouts, user set up, etc…) and basic product training as needed or requested by the customer.
• Travel to neighboring facilities within an assigned region sometimes with minimal lead time as a backup.
• Assist Tech Support in the maintenance of computer hardware, software and other equipment by providing troubleshooting results
• Perform Kiosk maintenance (keyboard, USB replacement, camera adjustment, etc.)
• Oversee rollout of services for newly acquired clients to align both parties’ interests
• Manages and maintains assigned company inventories and assets (tablets, accessories, tools, parts inventory, laptop etc.)
• Distribute tablets and accessories to approved incarcerated individuals.
• Perform other duties as assigned.

Minimum Qualifications

• High School education or equivalent.
• Reliable Transportation
• Have no family incarcerated in any local Correctional Facility
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology
• Ability to work well in an energized, fast paced, entrepreneurial, and collaborative environment

Preferred Qualifications

• Relevant work experience in a technology or telecommunications industry (preferred)
• Experience working on or part of a client relations team

Physical Requirements

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally may need to reach, stoop, or kneel.

Salary and Benefits:

At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $22 per hour
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Education benefits:

• On-the-job training
• Paid training
• Tuition reimbursement

Schedule:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Winnsboro, TX 75494: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: One location

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.