Keysight Technologies has been unlocking electronic measurement insights for 75 years. No other company offers our depth and breadth of measurement tools and expertise. Our singular focus helps scientists and engineers address their toughest challenges with precision and confidence. With our help, they are better able to deliver the breakthroughs that make a measurable difference in the world.

We have an exciting opportunity for a proven technical expert in the Repair & Calibration of Test and Measurement Equipment. This is role for a key individual who will work full time between our facility in Nashua, NH and customer site in Nashua NH, performing calibration on a wide range of manufactures equipment and repairs on Keysight products.

Specific duties include:

• Be a team member on a highly visible project
• Establish and maintain close communication with customers to ensure optimal performance of customers' and Keysight Technologies' test equipment assets
• Ensure compatibility between customer expectation and support provided by Keysight Technologies.
• Evaluate test failures, distinguishing between hardware & system software to determine if repair or re-alignment is required
• Perform calibration and adjustment procedures on Keysight and non-Keysight products after repairs
• Understand, and utilize STE, TME, and PC based software as required
• Install software and firmware upgrades that may include re-image of the customer’s instrument
• Ability to Perform repairs, on most Keysight products that are critical to customer uptime.

Job Qualifications

This critical role requires the following skills:

• Bachelor’s Degree, University Degree, Technical School or Military PMEL/TMDE or equivalent industry experience
• Be able to interface and take the lead between the customer and Keysight to solve complex project objectives.
• Must Have knowledge of system level schematics/block diagrams
• Experience with NI Lab view a plus
• Understanding of equipment software drivers, a plus
• Understanding of PXI platform ETE
• Customer service-on site with a customer one on one. Face of Keysight. Good communication.
• Experience with system level troubleshooting using software tools and documentation
• System level support
• Experience with cables bundles, connectors, and connector pin replacements/troubleshooting
• PC knowledge-operating systems, software knowledge required
• Using and understanding custom software-customer created.
• Identifying and verifying IP address for test systems
• Ability to provide root cause analysis on system level failures
• Work on site at customer location with customer interactions in a stressful environment
• Must have strong verbal and written communication skills to interface with customers and peers.
• Must be able to pass a Secret Level Security Clearance Screening As part of employment.
• Candidates must be in local area (Nashua, NH) or willing to relocate themselves
• Must have ability to lift 35 lbs.

Job Type: Full-time

Pay: $35.00 - $45.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Office

Willingness to travel:

• 50% (Preferred)

Work Location: On the road

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