Marcone began in 1932 during the Great Depression. Our founders built the company from the ground up on a solid foundation of integrity, honesty, hard work, and excellent customer service. Marcone’s reputation as the industry’s most innovative and technologically advanced company is continually nourished by a simple philosophy of -- Good people who are highly helpful, friendly, and eager to serve our customers and the community.

Marcone is the world’s leading appliance parts exporter and distributor with customers in North America and 117 additional countries across the globe. The company supports a range of charitable organizations including Ronald McDonald House Charities, Military Spouse Corporate Career Network, the USO, Navy League, and Fischer House Foundation.

Marcone is an authorized distributor for major brands such as Whirlpool, Electrolux, General Electric, Maytag, Bosch, Samsung, L-G and many more. Through its vast distribution network, Marcone supplies the largest inventory of original replacement parts in the country for household appliances such as refrigerators, ranges, dishwashers, microwaves, washers, and dryers. Marcone exports globally and operates a comprehensive training institute offering quality business and technical training. Headquartered in St. Louis, Marcone operates 122 facilities, has approximately 2,100 employees, and serves approximately 43,000 technician customers. For more information, visit www.marcone.com.

We are looking for a Field Service Technician to join our dynamic team at our Pompono Beach branch and support our customers. Our Pompono Beach branch is located at 1800 N Powerline Rd, Pompano Beach, FL 33069.

The Field Service Technician provides both pre-sale support, post-sale support, and training to customers and employees. This role performs cross- functionally with other sales and support employees. Additionally, this role conducts product and employee training as needed and provides technical services during on-site visits and manages all installation, inspection, maintenance, and repair tasks.

What you will be doing:

· Providing customer support and technical services during the field visits

· Diagnosing technical problems/errors and determining proper solutions

· Managing on-site activities such as installation, inspection, maintenance, and repair tasks

· Comprehending the requirements of customers and making appropriate briefings or recommendations

· Building long-term relations with customers

· Conducts personal interactions with customers representative of a company with strong, ethical standards.

· Supports valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution.

Additional Responsibilities

· Prepares for and conducts new product training as needed.

· Works with assigned manager in developing course agendas, curriculum, and comprehensive training testing as needed.

· Provides day-to-day technical support of dealers via phone and / or onsite assistance as required.

· As directed, communicates service bulletins and alerts to dealers on a timely basis.

· Provides product performance investigation and reports of quality and / or First Notice events.

· Provides call reports detailing customer interaction.

· Communicates suggested parts stocking and changes to the purchasing department.

· Attends seminars and vendor training as required.

Preferred Job Requirements

· 5 or more years’ experience with HVAC and related functions.

· 2-year HVAC degree or certificate

· Prior experience as a Field Service Technician

· Experience with troubleshooting, testing, repairing, and servicing technical equipment

· Experience with field automation systems, remote applications, and mobile tools

· Bilingual - Spanish

Minimum Job Requirements

· High School diploma or its GED equivalent

· 2 or more years’ experience with HVAC and related functions.

· Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)

· Aptitude for mathematical operations and numerical analysis.

· Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.

· Minimum keyboarding skills of 40 words per minute.

We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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