IVX Health is a leading provider of high-quality infusion therapy for individuals with complex chronic conditions such as rheumatoid arthritis, Crohns disease, multiple sclerosis and others. Our infusion centers are located in the communities where people live and work and offer flexible scheduling to maximize convenience. Patients can relax in their own private suite, fully-equipped with Wi-Fi, a flat screen TV, and comfortable recliners with room for guests. At IVX Health, taking care of our patients is our number one priority.

The Financial Counselor is a patient-centric role providing support to the patient population of IVX Health. Primary responsibilities of the Financial Counselor are explaining patient financial liability/information, determining prospective patients ability to pay out-of-pocket costs, providing education on copay programs and patient assistance foundations, and assisting with the application process(es). Ideal candidates are customer focused and can multitask with interruptions in a fast-paced environment.

ESSENTIAL FUNCTIONS

• Discuss insurance coinsurance, copays and deductibles with patients and educate them on their insurance coverage as needed
• Furnish patients and internal customers with patient balance estimates
• Obtain consent and populate financial assistance program applications and copay applications on patients behalf
• Learn and work with team on Assist Point platform to identify potential financial assistance programs and expedite enrollment
• Obtain financial information and signatures from patients when requested by foundations
• Set up, edit, and maintain payment arrangements in advance or post treatment of patients
• Properly document all conversations in applicable systems (EMR, practice management, patient communication system, etc.)
• Perform other duties as assigned

COMPETENCIES

• Proficiency with standard office software applications (Outlook, Microsoft Office )
• Excellent written and verbal communication skills
• Prior knowledge of clinical office procedures, medical practice, and medical terminology
• Strong knowledge working with insurance and managed care plans to include benefit structures
• Ability to navigate payor portals
• Excellent customer service skills
• Ability to recognize, evaluate and solve problems
• Ability to meet deadlines

REQUIRED EDUCATION & EXPERIENCE

• High school diploma or equivalent
• At least three years of experience in coding, billing, and revenue cycle functions
• Basic understanding of infusion/oncology practice management preferred to include in-depth understanding of insurance

IVX HEALTH BENEFITS + PERKS

• Flexible work schedule that promotes a positive work-life balance
• 401(k) program with company-match
• Comprehensive Health, Dental, and Vision Insurance plans
• Charitable Giving Match and Volunteer PTO Program
• Employee Referral Bonus Program
• True Patient Care IVX Health has a 3:1 patient-clinician ratio
• Transparent, Engaging, and Encouraging Leadership
• Company-Paid Life/AD&D Insurance for Full-Time Employees
• Voluntary Short-Term and Long-Term Disability Insurance