New England Botanic Garden at Tower Hill believes diversity in nature promotes a healthy, vigorous garden. We believe that diversity among our staff promotes a healthy work environment and a vigorous organization. We recruit, employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We believe in diversity of race, gender identity, sexual orientation, religion, ethnicity, national origin, ability, and all the other traits that make us unique. New England is an equal opportunity employer. All NEBG at Tower Hill employees must be fully vaccinated (verification required) or be approved by Tower Hill as exempt for medical or religious reasons.

Specifically looking for FIRE PIT Monitors to keep area safe for visitors to make Smore's and Warm up!

Seasonal Visitor Services staff are expected to carry out the responsibilities of the job in ways that support NEBG at Tower Hill's mission and to its commitment to creating a diverse and welcoming organization.

• Being welcoming to all staff and the public
• Be respectful of staff differences and preferences
• Use gender neutral communication styles
• Respect everyone's pronouns
• Make efforts to support a diverse work force.
• Develop and support a culture within the department that recognizes and supports NEBG at Tower Hill's IDEA initiatives (Inclusivity, Diversity, Equity and Accessibility).

Position Overview

Seasonal Visitor Services Staff are a group of staff that help facilitate large events, like special event weekends and evening light shows. Duties range from directing visitors to checking in ticket holders to membership sales, and during Night Lights, monitoring fire pits. All new employees will receive training in customer service skills and, as needed, the software used to sell tickets and memberships, along with general software for internal messaging.

Responsibilities

• Providing a professional, inclusive welcome for all visitors, setting the stage for an enjoyable experience at NEBG at Tower Hill.
• Providing general information for visitors such as suggested routes through the gardens or displays and where to find visitor facilities such as restrooms and food service.
• For Admission shifts: Greeting all visitors as they enter the property and either selling admissions through our on-site point of sale system or checking-in pre-sold admissions through our online ticket reservation system. For Night Lights, we expect that all evenings will be sold out in advance and only check-in will be required.
• For Admissions shifts: Have basic familiarity with our membership levels and their associated benefits and be able to sell or renew memberships in our point-of-sale system.
• For Fire Pits shifts: Feed wood into fire pits and maintain visitor safety around fire pit areas. Interact with visitors while they toast marshmallows for smores and view the train display.
  

Schedule

The Seasonal Visitor Services Staff position is seasonal, hourly, and non-exempt from overtime. They may work 3 to 30 or more hours per week, but only for a few weeks of the year. Shifts are usually 3-6 hours long.

Examples of potential shifts for 2022-2023 include:

• Night Lights Admissions & Fire Pits: Every evening November 25-December 30 (except Dec 24-25)
• Fill-in daytime shifts for Visitor Services Associates needing coverage.

Experience and General Requirements

• Must be at least 16 years old, those age 16-17 need to obtain and provide a work permit before beginning work.
• Must have previous customer service experience or the interest in learning new skills.
• Experience working with the public a plus.
• For fire pit shifts: must come prepared for being outside in the elements for the duration of shift; including cold, hot, snowy, or rainy weather. This includes appropriate footwear and clothing.
• Must be able to work independently or as a member of a team.
• Must have reliable transportation to Tower Hill.

Physical Demands / Working Conditions

• Must be able to work outdoors for entire shift in all seasonal extremes, as necessary.
• Admissions positions must be able to sit or stand in one area for extended periods of time. Fire pit positions must be able to bend, squat, kneel, stand, and walk for extended periods of time and to navigate uneven ground easily.
• Must be able to work with appropriate computer and communications equipment.

Note: Duties described above, other duties and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.

Safety

• Works with an awareness of surroundings and vigilant to any possible threat to the safety of staff and the public, or to NEBG at Tower Hill property. Ensures all concerns are reported promptly.
• Reports all accidents and injuries immediately to an immediate supervisor and/or Chief Financial & Operations Officer, or designee.
• Complies with provisions of the current Employee Handbook, all published personnel policies, and the requirements of the job description.
  

In addition to being an Equal Opportunity Employer, New England Botanic Garden at Tower Hill fosters an inclusive workplace that values each member of our team. We aspire to reflect and serve our visitors as well as the communities of Worcester County, Massachusetts, and New England.