At the Hyatt Regency Los Angeles International Airport, excellence is both expected and rewarded. We are fully committed to ensuring every team member is given the best opportunities they need to grow and the tools they need to deliver the extraordinary next level service our reputation is built on

Perks

Medical/Dental/Vision/401k/Life - Hotel Discounts/F&B Discounts

Food & Beverage Operations Supervisor

Job Summary

To supervise and coordinate activities of F & B outlet and staff to provide fast and courteous service to guests.

Job Responsibilities:

• Schedules dining reservations and arranges parties or special services for guests.
• Greets guests, escorts them to tables, and provides menus.
• Adjusts complaints of guests.
• Assigns work tasks and coordinates activities of outlet staff to ensure prompt and courteous service to guests.
• Inspects outlet serving stations for neatness and cleanliness, and requisitions table linens and other outlet
  supplies for tables and serving stations.
• May interview, outlet candidates, train outlet staff, schedule work hours and keep time records of outlet workers.
• May assist in planning menus, prepare beverages and expedite food orders.
• May collect payment from guests and total receipts at end of shift to verify sales and clear cash register.
• Rewards associates who use their empowerment to meet or exceed guest expectations.
• Conducts daily pre-shift meetings
• Assist F&B Leadership in training, delivering on-going job performance feedback and development to ensure brand standards and guest satisfaction goals are met
• Utilizes all tools for running shift
• Performs opening and closing duties in accordance with supervisor checklist
• Properly execute revenue and check control procedures on shift
• Maintain outlet scheduling and time and attendance
• Receive, verify and put away incoming stock, as requested
• Prepare work station/area for next meal period, as needed
• Must wear proper uniform, including a nametag, at all times in accordance with the standards of appearance
• Handle cash, guestroom charges and credit cards as required by Hotel's standard operating procedures
• Speak clearly.
• Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted
  service.
• Perform a variety of activities, changing activities often and sometimes without notice.
  
  Job Qualifications:
• Education: HS Diploma or equivalent
• Experience: Previous experience supervising F&B Restaurant in Hotel environment highly desired
  Licenses/Certifications: TIPS Certification and Food Safety Certification
  
  Physical Requirements and working conditions:
  • Ability to speak and hear in English.
  • close and distance vision
  • Frequently lifts/carries up to 25 lbs.
  • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
  • Stand for long periods of time
  • Walk extended distances
  • Lift/carry 6-25 lbs.
  • Able to work overtime and irregular hours to include Holidays, Nights, and Weekends.
    
    While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Prism Hotels & Resorts is an Equal Opportunity Employer