Front Desk Agent Job at Best Western Plus Executive Suites
The Best Western Plus Executive Suites is hiring for front desk agents. This is a great opportunity to begin a career in the hospitality industry. By working for this hotel you will be managed by Total Management Systems, a growing hotel company operating ten hotels throughout the state. Enjoy access to employee discounts, dental, vision, paid time off and 401(k) program with a match.
Job Duties:
- Assisting guests with the check-in and check-out process, including the computation and collection of payment.
- Complete and verify all audit paperwork and shift reports.
- Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
- Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server.
- Prepare express checkout folios.
- Maintain room status inventory.
- Communicate all pertinent shift information to GM and other desk staff.
- Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc).
- Handling guest’s concerns immediately and requesting management assistance if necessary.
- Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc).
- Ensuring through their action, the highest level of guest satisfaction possible.
- Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.
- Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk.
- Typically handles both the duties of the front desk agent and some of the duties of the accounting department.
- Tracks room revenue, occupancy percentages, and other front office operating statistics.
- Always represent the hotel in a positive manner; SMILE.
- Other duties as assigned
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: One location
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