Front Desk Agent Job at InterContinental Hotel Kansas City
InterContinental Hotel Kansas City Kansas City, MO 64112
From $16 an hour
Job overview
The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.
What you will be doing
- Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
- Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
- If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Requirements Education and Experience:
- High school education or related experience.
Benefits
- Sick time
- AMAZING HOTEL DISCOUNTS!
- EEO/VET/DISABLED
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekend availability
Supplemental pay types:
- Signing bonus
Ability to commute/relocate:
- Kansas City, MO 64112: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Front desk: 1 year (Preferred)
Work Location: In person
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