POSITION SUMMARY:

Work schedule: 8 AM to 5 PM, Tuesday through Saturday

This position provides exceptional customer service to all St. Croix Animal Welfare Center visitors and liaises closely with the veterinary team to assist with clinic operations. The position greets all visitors and fields general inquiries on behalf of the agency, and is often the first representative that a member of the public interacts with and is critical to fostering a welcoming environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Welcome and greet all visitors and maintain visitor sign-in logs and prepare statistical reports regarding visitors and clinical services rendered
• Provide exceptional customer service to clients, the public, foster caretakers, and others using discretion as required
• Answer all calls to the Community Clinic phone line, and review and respond to voicemail messages; direct visitors and callers to the appropriate staff members as needed
• Accept donations from in-person visitors, provide receipts, obtain name and address information for thank you letters
• Maintain a safe and clean reception area, and make sure counters are stocked properly; monitor supplies of medications for sale at the front desk
• Accept mail and deliveries, sorting and handing out as needed, ensuring that veterinary items requiring refrigeration are promptly unpacked
• Promote, sell and accept payment for merchandise, including calendars, t-shirts, magnets, collars, leashes, etc.; sell dog licenses and maintain logbook
• Set appointments for Clinic patients, both in-person and via the Community Clinic phone line; record appointments with computer software to include client and patient demographic information
• Assist veterinary technicians with preparing exam rooms for patients, including cleaning rooms between patient visits
• Greet each Clinic client arriving for an appointment and obtain preliminary information, including chief complaint(s) and patient’s weight
• Prepare Clinic patient check-in forms, explain consent forms to clients and obtain clients’ signed consents as necessary; prepare cage cards and name tags for surgery and drop-off patients
• Direct Clinic clients to exam rooms; escort surgery and drop-off patients to treatment and kennel areas as needed
• Generally, monitor and maintain flow of Clinic patients during appointment hours, consulting with veterinary technicians and veterinarian as required
• Assist veterinary technicians with preparing and refilling patients’ medications
• Call Clinic clients as requested by veterinarian or veterinary technicians to obtain or convey information about patients, to discuss options and costs, and to schedule follow-up care
• Provide post-surgery discharge instructions to Clinic clients as directed by veterinarian and veterinary technicians
• Maintain patient files, including check-in forms, veterinarian’s notes, lab test results and other records
• Review and prepare invoices as requested by veterinarian and veterinary technicians
• Collect cash, check and credit card payments from Clinic clients, answer questions about charges and provide receipts; reconcile payments at end of day in line with clinic policies
• Monitor Clinic email account on a daily basis
• Prepare health certificates and rabies vaccination certificates for traveling patients; provide patient records by email or printed copy
• Provide general office support to other staff as needed, including printing, making copies, scanning, emailing, etc.
• Ensure biosecurity to promote safety for animals and humans, including self, and mitigate the spread of contagions/infectious disease
• Other related duties as assigned by Veterinarian or supervisor

OTHER REQUIREMENTS:

• Must work evenings and weekends as required to fulfill workload requirements
• Must have reliable transportation
• Previous animal welfare/veterinary clinic and/or front desk experience preferred; basic knowledge of the deworming and preventive products offered
• No criminal convictions or injunctions at the local, state and/or national level

PHYSICAL DEMANDS:

Standing, and/or sitting for long periods are common, including working in a bent position and restraining large and strong animals that pull and jump. May be required to use strength and agility in capturing and restraining active animals. May be exposed to contagions such as tetanus, ring worm, and others. Must be able to lift 50 lbs.

WORK ENVIRONMENT: The work environment characteristics can be stressful, is fast-paced and requires alertness and flexibility. The noise level can accelerate to moderate and high levels.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Weekend availability

Application Question(s):

• Do you currently live on the island of St. Croix and confirm that you can work the schedule of Tuesday through Saturday, 8 AM to 5 PM?

Education:

• High school or equivalent (Required)

Work Location: One location

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