Job Title: Receptionist

Reports To: Director of Human Resources

Status: Non-Exempt

Department: Administration

Summary: Responsible for managing the front desk, telephones and intake and assignments of all volunteers and community service persons.

Essential Duties and Responsibilities:

• Provide excellent customer service to both external and internal customers
• Answers all incoming telephone calls and directs callers appropriately.
• Assists all customers/clients and directs them in the appropriate manner.
• Schedules and assigns all volunteers and community service workers.
• Coordinate with recruiter and schedule interviews for candidates
• Completes all paperwork with community service and volunteer workers and enters data in computer.
• Files paperwork.
• Adds up all volunteer/community service hours from monthly time sheets submitted from store managers and enters them in the computer.
• Files all volunteer/community service time sheets and makes any new files.
• Assists with all emergency clothing vouchers and enters data into computer. Files information when data entry is complete.
• Sorts and distributes paperwork left by transportation.
• Makes copies of paperwork to keep shelves in copy room stocked.
• Fills copier with paper and make sure to leave out 2 reams at the beginning each day.
• Check outside drop box on daily basis.
• Updates phone lists when changes are needed
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have good organizational skills.
• Ability to use a multi-line phone system.
• Must be able to communicate with the public.
• Must be able to learn data entry skills.

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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