Front desk agents work in the hotel lobby and interact with guests constantly. The entry-level job involves performing check-in and check-out procedures for each guest, taking and processing reservations, and dispensing information about the hotel and surrounding areas. Front desk agents also answer telephones and respond to the special requests of customers. Candidates applying for front desk jobs should maintain clean and professional appearances to go with engaging personalities and natural willingness to serve hotel guests.

Responsibilities: Room Assignments, Changes, and Issues

· Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.

· Efficiently handles all payments received whether they are credit cards, 3rd party, or Corporate Lodging Cards (CLC). Balances/verifies all monetary transactions in the appropriate accounts.

· Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.

· Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.

Guest Service

· Offers guests assistance whenever possible.

· Responsible for resolving escalated customer relations issues.

· Answers inquiries pertaining to hotel policies and services.

· Responsible for positively representing and promoting the property.

· Ensures systems and procedures are in place and followed for guest safety and security.

Ongoing Other Duties as Assigned

· Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.

· Properly compiles, completes, and distributes reports to all management and relevant staff.

· Reports any maintenance, security, or safety issues to the appropriate staff.

Skills and Experience

· Previous front desk experience highly preferred, but not mandatory. Will train.

· Prior experience using Windows based software including Microsoft Word, Excel, and Outlook a plus!

· Excellent organizational and prioritization skills.

· Ability to work well and collaborate with others.

· Superior customer service skills.

· Excellent communication skills.

· Required to stand for an extended period of time.

· Able to work a flexible schedule.

Job Types: Full-time, Part-time

Pay: $8.00 - $15.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Supplemental pay types:

• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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