Front Office Manager Job at Marquee Hospitality
Main Duty:
Assists the General Manager's front desk operations of the hotel.
Assists the General Manager's front desk operations of the hotel.
Responsibilities:
- Exercise of discretion and independent judgment with respect to matters of significance.
- Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
- Provides training, including safety training.
- Responsible for understanding and adhering to attendance guidelines set forth in the employee handbook.
- Works well with minimal supervision.
- Receives and resolves or assists in resolving the guest's complaints.
- Performs functions of the General Manager in their absence.
- Covers shifts in all departments as necessary.
- Completes reporting on time and as required by management or brand.
- Assist, monitor, and or direct Revenue Management efforts.
- Knowledge and operation of brand operating systems.
- Review discrepancy reports daily and take the necessary steps to resolve and eliminate discrepancies.
- Knowledge of all emergency and other corporate or brand procedures and how to act on them.
- Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs.
- Report any unusual occurrences or requests to the General Manager immediately.
- Setting and achieving sales and profit targets.
- Recruiting, training, and monitoring of staff.
- Meeting and greeting customers.
- Assist in housekeeping duties as needed.
- Assist with breakfast as needed.
- Handling customer complaints and comments.
- Addressing problems and troubleshooting.
- Carrying out inspections of property and service.
- Be accountable for the responsibilities of department heads in their absence.
- Motivate and lead by example for all team members.
- Check guest in/out, room assignments, and special requests.
- Knowledge of accounting, cash handling, credit, and billing procedures for all transactions.
Note:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
- 1-2 years of hotel experience, preferably in a supervisor role.
- High school diploma required; hospitality degree preferred.
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