Front Office Manager - Cambria Hotel Downtown Phoenix Job at Cambria Hotel - Downtown Phoenix Convention Center
Cambria Hotel - Downtown Phoenix Convention Center Phoenix, AZ 85004
Job Description:
As a Front Office Manager, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Universal Standard:
All associates of Cambria Hotel Downtown Phoenix Convention Center are held to the highest standard and treated in the utmost regard. We take pride in what we do as we exceed guest expectations and achieve our goals. We welcome diversity and accept differences by treating each other like family. Our family will go above and beyond to cultivate a work environment that feels like home, where all associates are treated with kindness and respect.
Responsibilities:
Specifically, you would be responsible for performing the following tasks to the highest standards:
- Responsible for all of the group reservations from start to finish
- Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
- Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
- Support and assist team members in handling guest inquiries, requests and resolving guest complaints
- Schedule, assign daily work, lead pre-shift meetings, inform and train team members
- Monitor, observe and assist in evaluating team member performance
- Monitor lobby traffic and adjust staffing accordingly
Requirements:
Education: High school graduate or equivalent.
Experience: Previous hotel-related experience desired. Experience with the Choice Brand
Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Experience:
- Hotel Experience: 3 years (Preferred)
- Front Desk Manager: 1 year (Preferred)
Work Location: One location
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