Description:Job Title: Assistant Manager
Location: Newport News, VA
FLSA Status: Full Time, Non-Exempt
Compensation: $16 hourly plus bonus potential
Job purpose
The Assistant Manager markets to the commercial and consumer customer base; establishes rental rates; contracts with tenants; collects rents; oversees maintenance of the facility and systems; monitors facility security and enforces company policies and procedures.
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Duties and responsibilities*
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Renting self storage and selling related merchandise (boxes, locks, etc.) and ancillary company services
• Provide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviews
• Accept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits
• Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperwork
• Prepare and submit operational, accounting and marketing and/or other reports as required by company policy or as requested by the District Manager. Completes monthly schedule for store staff
• Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the property
• Implement, follow and enforce compliance of company policy and procedures

Requirements:Skills and Qualifications

• 3+ years Retail experience preferred
• Self motivated. Possess excellent time management skills. Highly productive with minimal guidance or supervision.
• Must be able to work with minimal supervision, and also in a team environment
• Must be able to work a flexible work schedule, including weekends; be punctual and have excellent attendance
• Must have valid drivers license, clean DMV record and maintain valid auto insurance
• Passion for sales. An ability to understand customer needs, recommend the right storage solutions and identify cross selling opportunities
• Possess superior organizational skills. Keeps files and work area organized. Exhibits meticulous attention to detail and is committed to producing accurate and high quality work
• Ability to problem solve, analyze information and demonstrate professionalism
• Proficient in Microsoft Office, Email, and general computer knowledge. Ability to learn new software & programs easily
• Presents a professional, positive image that reflects well on the organization

Working conditions

• This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• The worker is subject to both environmental conditions: Activities occur inside and outside

Physical requirements

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading
• Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
• Positions in this class typically require fingering, grasping, talking, hearing, seeing and repetitive motions
• May be exposed to hazardous materials found in a home or general office environment
• Use of household cleaning products and disinfectants may be required

Direct reports

• This position does not have any supervisory responsibilities

Job Type: Full-time

Pay: $16.00 per hour

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