General Manager Job at Post Commercial Real Estate
General Manager Summary:
Job Description: The General Manger is fully accountable for all day-to-day properties operations, specifically focused on leasing, customer service, and human resource and financial management.
Reports to: SVP of Property Management
Wage Status: Exempt (Ineligible for overtime)
Job Responsibilities:
Financial
- Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with established Policies & Procedures.
- Maintain accurate records of all community transactions and submit on timely basis including but not limited to, rent rolls, delinquency reports, move-in/move-outs, etc.
- Prepare annual budgets and income projections in a timely and accurate manner.
- Ensure that all rents and late fees/check charges are collected, posted and deposited in the bank on a daily basis.
- Prepare necessary legal documentation for evictions in accordance with City, State, and Company guidelines.
- Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
- Ensure that A/P invoices are processed for payment on at least a weekly basis.
- Responsible for petty cash accounting.
Leasing
- Ensure apartments are leased at established rental rate and occupancy levels.
- Utilize marketing strategies to best obtain prospective residents.
- Confirm that leasing staff techniques are effective in leasing apartments.
- Confirm that leasing staff gathers information about market competition in the area.
- Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc. and be able to interpret this information.
- Represent the company in a professional manner at all the times.
Administrative
- Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
- Confirm all leases and corresponding paperwork are completed and input to software system accurately and on a timely basis.
- Ensure current resident files are properly maintained.
- Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
- Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
Resident Retention
- Handle resident concerns and requests on timely basis to ensure resident satisfaction
- Develop and/or implement resident retention programs
- Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
- Consistently implement policies of the community.
Personnel Management
- Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
- Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
- Plan weekly/daily office staff schedules and assignments.
- Coordinate maintenance schedule and assignments with Maintenance Supervisor.
- Identify and address employee issues on a timely basis. Document appropriately, communicate the situation to your supervisor and the human resources department, and terminate properly when necessary.
- Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
Maintenance
- Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
- Assure quality and quantity of market ready apartments.
- Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
- Ensure that all service requests are recorded and communicated appropriately to maintenance.
Safety
- Learn and ensure compliance with all company, local, state and federal safety rules.
- Ensure that unsafe conditions are corrected in a timely manner.
- Direct staff to follow a “safety first” principle.
Essential Job Functions:
- College degree preferred.
- Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
- Position requires a minimum of 3 years on-site as a Community Manager; will consider 3 years supervisory experience in the hospitality industry with appropriate certification(s).
- Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action.
- Effectively convey ideas, images and goals to a diverse group of personalities.
- Must possess a positive attitude and the ability to smile under all circumstances.
- Achieve Fair Housing certification prior to interaction with prospects and residents.
- Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
- Knowledge of OSHA laws and regulations.
- Participate in training in order to comply with new or existing laws.
- Be able to work evenings and weekends.
- Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
- Comply with expectations as demonstrated in the Employee Handbook.
- Successfully pass a drug test.
Requirements:
- Attendance is an imperative job function.
- Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
Post Brothers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Post Brothers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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