Position: Gift Shop Sales Associate
Reports to: Chief Operating Officer

Location: 965 Clay St. San Francisco, CA 94108

Role Type: Regular full-time, Non-exempt / hourly - work hours are Wednesday through Sunday - 8:30am to 5:00 pm

Mission:

The Chinese Historical Society of America collects, preserves, and illuminates the history of Chinese in America by serving as a center for research, scholarship and learning to inspire a greater appreciation for, and knowledge of, their collective experience through exhibitions, public programs, and any other means for reaching the widest audience.

Who We Are:

When founded in 1963, there were fewer than 250,000 people of Chinese descent living in the US and CHSA was a lone voice for the study and dissemination of the history of this segment of the US population. Today, as the number of Chinese in the US has risen to nearly 5 million, CHSA strives to be a responsible steward of the remarkable narrative of this rapidly growing and increasingly visible community.

What We Do:

CHSA promotes the contributions and legacy of the Chinese in America through its exhibitions, publications, and educational and public programs in the Museum and Learning Center. We are housed in the landmark Julia Morgan-designed Chinatown YWCA building at 965 Clay Street, San Francisco.

We offer tours of the Museum and the surrounding Chinatown community for a nominal charge. We have extended our reach with online content and online exhibits through our main portal chsa.org, sharing information and news through our Facebook, Twitter, and Tumblr, and sharing photographs through our Instagram. We have also opened our doors to collaborations with others who want to share their stories and experiences through film screenings, book readings, presentations, workshops, panel discussions and so much more.

About the Role:

Chinese Historical Society of America seeks an energetic, friendly, and approachable professional to serve as its Gift Shop Sales Associate. The Associate is the first point of contact for visitors, members and customers. Reporting to the Chief Operating Officer, duties include greeting customers, introducing products to customers, having a sales mindset to increase memberships to CHSA, managing inventory and overall curating a welcoming and pleasant experience in the gift shop.

Duties and Responsibilities:

• Reporting to the CHSA COO, the incumbent will support key staff members' work managing and providing positive shopping experiences.
• Maintain a safe, orderly, clean and professional appearance of public spaces to provide members and visitors with a quality experience using a high level of professionalism, knowledge, and customer service in approach.
• The Associate imparts own enthusiasm and background to visitors measured by customer participation surveys
• Maintain a visitor-oriented gift shop including greeting customers, coordinating digital and print signage with staff, selling products including memberships, ringing sales and giving product information to visitors.
• Support gift shop daily operations including opening and closing the gift shop, inventory management, updating displays, tending to customers, processing sales, cash handling and reporting.
• Coordinates consignment agreements and vendor contracts for merchandise. Review agreements and record products into the Square system. Generate consignment sales report for each consignment period. Calculate the percentage of the consignment and communicate with the Accountant how much to be paid for each consignment. Confirm payment is processed.
• Actively seeking new challenges and increased responsibility by using your experience to curate, manage and implement gift shop procedures as needed, including inventory management and sales reports activity.
• Coordinate with Marketing to work on the social media content for the gift shop to encourage sales and attendance. Create content for merchandise sales and promotional materials.
• Research and source products to sell in the gift shop.
• Provide support to front desk operations as needed.
• Other administrative and operational duties as assigned.

The ideal candidate will have the following qualifications:

• 2-3 years of experience in the following areas:
• Sales
• Customer service experience
• Inventory merchandising experience
• Merchandising and shop display
• Able to do cross selling for membership enrollments
• Proficiency in Microsoft excel, Google suite, and Square POS.
• Detail oriented.
• Excellent communication skills with the ability to impart Museum policies to visitors with accuracy and grace.
• Experience with managing the consignment selling process from end to end.
• Must be available to work weekends (Saturday and Sundays) and some evenings.

Preferred Skills:

• Bilingual in Chinese (Cantonese and/or Mandarin).
• Prior museum gift shop experience preferred.
• Operate in a ‘safety first’ mindset.

Physical Requirements:

Position is primarily sedentary with walking, standing, stooping periodically throughout the workday. 25-pound lifting requirements.

Compensation:

$22/ hours

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Weekly day range:

• Every weekend

Ability to commute/relocate:

• San Francisco, CA 94108: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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