GOLF OPERATIONS Job at Fisher Island Club
Position: Golf OPERATIONS
Reports to: Dir. of Golf / Golf
Department: Golf
FLSA: Non-Exempt
Job Summary: Updated: 2013
The Outside Golf Staff will come in contact with members and guests more than any one at the club, when they arrive at the Club, when they are preparing to go to the tee or practice range, as they return from the course, and when they leave the Club. Be ready. By anticipating needs, we will provide better service. Become familiar with the habits of regular patrons, and review the daily starting sheet and lesson book to most efficiently offer the highest degree of service
Areas of responsibility: The bagroom staff responsibilities include, but not limited to the following:
One of the most visible operations to Members and Guests is the service provided by the Outside golf Staff. We only have one opportunity to make a good first impression. The golf staff working in the cart and staging area often conveys this image.
Using the members name and offering consistently high quality services are without question the most important factors leading to the success of any Club.
As a member of the Outside golf staff you will have a great deal of direct contact with the Members. It is only natural, therefore, that your members should judge the quality and standards of the club by your appearance, attitude, and actions as much as the quality of our facility, merchandise, and golf course.
Club Storage at The Links at Fisher Island Club provided to those members that choose to pay an annual fee for this service. In addition to the fee, members usually volunteer gratuities for our service. They are therefore entitled to the following services from our Bagroom Staff:
All Bags that enter our storage facility shall be cleaned thoroughly prior to placement on the bag racks. All zippers shall be zipped closed. This includes clubs belonging to members, guests, rental clubs even staff members.
Loose clubs should be tagged, dated, and placed in a separate “lost
&found” area. Only Golf bags should be stored on bag slots.
All rental sets should be wiped, checked to make sure they didn’t get mixed up into a different set, and that there are none missing. They should then be placed in the designated area on the rack.
A number of clean towels should be available each day for use by our members and guests. They are to be provided for on the golf carts, on the driving range, and on the table in the staging area.- Clean ice, cups, and drink coolers when requested should be available for members and guests. Make sure all drinks are adequately billed to the members account or guests account daily. Hotel drink charges should be done right after they have completed play, so they don’t check out and not get charged.
- An adequate number of clean, charged golf carts should be staged and set up with filled sand holders, tees, scorecard, pencil, 2 green towels and daily pin sheet.
- Always clean member’s private carts whenever possible, including washing exterior when needed, floorboard, replenishing the sand bucket, and offering of clean towels.
- The bag storage area should never be left open when left unattended. Always inform another staff member when it is necessary to the leave the area. When you must leave the area take a radio with you.
- The bagroom staff should never allow members or guests to carry or load they’re own bags. Always be aware of the bag drop area, and be attentive when golfers are arriving.
- When opening, check with starter for special groups and inform starter when carts are signed out for range only so charges can be applied if applicable.
- The bagroom opener should put out black service box containing ample supply of ball marker, tee’s, towels, and divot tools for the day’s use.
- The opener also communicates with the golf course superintendent to update the flag placement on the first tee message board and the corresponding golf cart pin sheets for that day.
- The opener also updates the yardage on the driving range signs and makes sure the clocks are working and the correct time.
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