Greeter Job at Transportation Management Services
Summary:
Our Greeters/Check-In Staff are some of the first members to make an impact on our guest's journey. This opportunity is presented as our Greeters/Check-In Staff greet our guests upon check in.
Our team is top caliber. Priority is set on compensation, training, and company culture, with a focus on guest satisfaction.
- Welcome, check-in, and assist guests upon initial arrival to reception
- Process one-way or round trip services for walk-up guests
- Utilize a scanner to read guests confirmations to begin the check in process
- Direct guests into the correct que to deliver optimal service
- Provide clear and accurate answers to guest's questions in a courteous manner
- Resolve onsite issues using problems solving and critical thinking; reporting any unresolved issues up to management
- Additional duties as required
- Maintains a professional appearance
- Ability to work as a part of a team
- Strong verbal communication skills
- Ability to work long hours while maintain a positive and professional attitude
- Ability to remain calm in stressful situations
- Ability to use a smart phone or two way radio for communication purposes
- Ability to learn how to use TMS POS system and scanner
- Ability to work flexible hours
- Ability to get to and from the Orlando International Airport
- Some outdoor working environment.
- Includes frequent/constant standing, walking, lifting, pushing and pulling.
- Ability to stoop, kneel, bend, crouch, lift or carry.
- Ability to reach above the shoulder.
- Ability to push/ pull passengers in wheelchairs needing assistance.
- Work up to a twelve (12) hour shifts
- High School diploma or equivalent
- Customer service experience
- Experience within the travel/hospitality/tourism/transportation industry
- Knowledge of: Walt Disney World/ Lake Buena Vista Area Resorts and their locations, preferred
Additional Information:
Transportation Management Services, Inc., (TMS) is the world-wide leader for delivery of transportation solutions for complex events. The TMS team is rooted in teamwork, comradery, and a work hard, play hard attitude!
This experience spans over 2,000 customers and over 6,000 events around the country and the abroad. Over the last 26 years TMS has organized transportation plans for clients such as the National Basketball Association, United States Golf Association, Major League Soccer, FEMA and numerous other high profile clients.
TMS believes that our experience assisting some of the largest events in the world will provide our riders with the best experience possible while visiting the greater Orlando area.
TMS celebrates knowledge and experience as much as fresh ideas and concepts. Here you will always be encouraged to "Think Outside the Bus!"
Employment Benefits:
A competitive compensation package commensurate with experience and discretionary annual performance bonus. Benefits: Health, Vision & Dental insurance, and Paid Time Off
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